Thank you for your feedback. I’m glad you enjoyed our fantastic location and the sea view from your room.I do apologise that some aspects of the room and facilities did not fully meet your expectations. Please note that due to the age and layout of the building, our corridors and elevator are quite compact, which is something we are mindful of and are exploring ways to improve.Your comments regarding cleanliness and room facilities have been shared with our housekeeping and maintenance teams, as we continually strive to enhance the guest experience.We hope to welcome you back so you can enjoy another stay with us, ideally in one of our rooms with an even better view of the sea.
Thank you for your detailed review. We are delighted that you enjoyed your stay, the comfortable and spacious room, and the lovely views. It is wonderful to hear you also appreciated the atmosphere in the hotel with live music, and our location right by the sea.We are sorry to read about the issues you experienced with housekeeping and the wait at the Costa kiosk. Your comments have been passed on to the team so we can address these areas and improve the experience for future stays. The lift can indeed be slow at times, and we encourage guests who are able to use the stairs as an alternative.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay by the sea.
Thank you for your kind words. We are delighted you had a pleasant stay and hope to welcome you back again soon.
Thank you for your feedback. We are pleased to hear you enjoyed the nearby restaurants and made the most of the local area. You are right in noting that the corridors are narrow and the lift is small — this is due to the character of the building, which is over 140 years old. While these features are part of its charm, we understand they can be a bit inconvenient, especially when travelling with larger luggage. We appreciate your understanding and hope to welcome you back again in the future.
Thank you for your kind words. We are delighted you had a great stay and truly appreciate the recommendation. We hope to welcome you back again soon.
Thank you for your wonderful feedback. We are so pleased that your accidental booking turned into such a positive experience. It is great to hear you enjoyed the beautiful sea views, the charm of our historic building, and the warm service and facilities that reflect the Voco standard. We are especially delighted that breakfast exceeded your expectations and that the eggs Benedict and black tea were highlights. Your kind words about value mean a lot to us, and we hope to welcome you back again soon.
