Thank you for sharing your feedback. We are glad you enjoyed our location, but we are truly sorry to hear that the noise from the nearby bars affected your rest. Being in the heart of the action sometimes comes with external noise that is difficult to control, but we understand how frustrating this can can be.For your next visit, please let us know in advance; we would love to assign you a room in our quieter buildings, further from the street. We are also working on improving our soundproofing to ensure a better experience. We hope to have the chance to welcome you back and provide the peaceful stay you deserve.
?Muchas gracias por elegirnos y por calificarnos con la puntuación máxima!Nos alegra enormemente saber que disfrutó de nuestro servicio, la alberca y nuestra excelente ubicación cerca de la playa. Su satisfacción es nuestra mayor recompensa.Asimismo, agradecemos sinceramente sus observaciones detalladas sobre el mantenimiento en las habitaciones y la terraza. Tomamos nota inmediata sobre el estado de las puertas, los apagadores y la tina para que nuestro equipo técnico realice las reparaciones necesarias. Su retroalimentación es fundamental para ayudarnos a elevar el estándar de nuestras instalaciones.Esperamos tener el placer de recibirle nuevamente muy pronto para ofrecerle una experiencia aún más impecable. ?Saludos cordiales!
Muchas gracias por su calificación de 10/10 y por elegirnos para su estancia el 26 y 27 de diciembre. Nos alegra saber que la propiedad fue de su agrado. Tomamos muy en cuenta su comentario sobre el ruido de la calle; para su próxima visita, no dude en solicitarnos una habitación interna para garantizarle un descanso total. ?Esperamos verle pronto!
?Nos alegra enormemente que te haya gustado tanto! Un 10/10 y tu intención de volver a hospedarte son nuestra mayor recompensa. Haremos todo lo posible para que tu próxima visita sea aún mejor. ?Gracias!
??Qué gran noticia! Nos hace muy felices que tanto la limpieza como la atención de nuestro personal hayan sido perfectas (10/10). Esos son los pilares de nuestro servicio. Agradecemos mucho tu honestidad sobre el estado de las instalaciones. Estamos revisando y priorizando activamente un plan de mejoras para asegurar que la calidad de nuestras instalaciones esté a la altura del servicio que ofrecemos. ?Esperamos verte pronto!
Dear Guest,Thank you for taking the time to share your feedback following your recent stay. We are very sorry to see that your experience resulted in a 4/10 rating, as it's clear we failed to meet your expectations in several key areas.We are truly glad you highlighted the positive aspects, such as the location and view, the cleanliness, and the affordability of our property. This positive feedback means a lot to our team.However, we must sincerely apologize for the disappointments you experienced regarding our amenities:TV Not Working: We are very sorry you were unable to use the television. We have immediately notified our maintenance team to inspect and repair the unit in the room you occupied to ensure this is fixed moving forward.Pool Schedule: We completely understand how frustrating and disappointing the early closing for maintenance and the late opening were to your holiday. While these maintenance procedures are necessary for safety and water quality, we acknowledge that the timing significantly impacted your enjoyment. We are actively reviewing our pool protocols to minimize disruption and provide guests with maximum swimming time.We are truly sorry that these issues led you to state you wouldn't book with us again. Your honest feedback is invaluable as it allows us to correct and improve our service immediately.We sincerely hope you will reconsider and give us another opportunity to provide you with the excellent, 10/10 experience you deserve. If you choose to return, please feel free to contact us directly so we can personally manage your reservation and guarantee a flawless stay.Sincerely, HOTEL BUNGALOWS ACUARIO
