库斯科联合酒店-住客评论

Guest（Other） 2026-01-01
Only two complaints was there was a large gap under the door so I was cold. And the lack of heat not helping my coldness. The shower is phenomenal hot water forever and amazing water pressure. A baby alpaca live at the hotel and she is my new best friend. Every employee there went above and beyond to help us. I would let any of them use me as a reference on their resume. Normally I would want to gate-keep a place this good.
酒店回复：
Dear Lindsey,Thank you very much for your wonderful feedback. We sincerely apologize for the gap under the door and the lack of heating, and we are already reviewing this to improve guest comfort. We are delighted that you enjoyed the shower, met our baby alpaca, and felt so well cared for by our team. Your kind words mean a great deal to us, and we truly hope to welcome you back again soon.Kind regards Jorge LazoGeneral ManagerUnion Hotel Cusco
Guest（Other） 2026-01-01
Close to every thing San Pedro market , good complimentary breakfast, very friendly and accommodating staff , friendly alpaca called kiki and her weaving class. It made a pleasant stay.
Guest（Couple） 2026-01-01
Very kind friendly staff. The special events advertised at the hotel were not available which was disappointing and not what we paid for. They need to have Do not disturb signs available for the rooms because our room was entered two times while we're were inside
Guest（其他） 2026-01-01
Excellent hotel avec de nombreuses prestations intéressantes. Nous avons adoré l’atelier sur le tissage et la visite de Kiki l’alpaga. Seul point négatif: les matelas des lits étaient vieux et inconfortables (on s’enfonce dans le centre du lit donnant l’impression d’être couché dans un hamac).
酒店回复：
Dear Cindy,Thank you very much for sharing your experience with us and for your kind words about our hotel and its activities. We are delighted to hear that you enjoyed the weaving workshop and your visit with Kiki the alpaca — these experiences are very special to us, and it is wonderful to know they made your stay memorable.We sincerely apologize for the discomfort you experienced with the mattresses. Your feedback is extremely valuable, and we fully understand how important a good night’s sleep is. Please rest assured that we have taken your comments seriously and are already reviewing the condition of our mattresses to make the necessary improvements.Sincerely,Jorge Lazo General Manager
Guest（家庭旅游） 2025-12-01
Petit déjeuner vraiment bon. Ils viennent vous chercher en transport privée de l'aéroport sans frais. Endroit vraiment joli et personnel cordial.
酒店回复：
Dear Christophe,Thank you so much for your wonderful words!It makes me really happy to know you enjoyed our breakfast, we like to think of it as the first little hug of the day. And I’m delighted that our airport pick-up made your arrival smooth and stress-free.Our team will be thrilled to hear your kind comments; they love creating those warm moments that make a stay special. And of course, we’re glad our little corner of Cusco felt as lovely to you as it does to us every day.Hope we get to welcome you back soon for more good food, good vibes, and maybe even a few new surprises!Warmly,Jennyfer NavarroGuest RelationsUnion Hotel Cusco
Guest（其他） 2025-12-01
Nossa estadia foi uma grata surpresa! O staff foi extremamente solícito e nos ajudou em tudo que precisamos, desde chamadas de táxi até informa??es sobre a cidade. Fomos recebidos com doces. O quarto era limpo, organizado e com água quente sempre disponível. Um destaque especial vai para a Kiki, a Alpaca mais carinhosa que já conhecemos; adoramos as atividades com ela. A localiza??o também é excelente, permitindo que fizéssemos tudo caminhando por Cusco. Recomendo muito!
Guest（其他） 2025-12-01
Increíble, de los mejores hoteles que me he hospedado, el personal del hotel es súper amable, súper cordial y atentos. Me quedé encantado, la comida, el hotel en general está súper limpio, excelente. Las habitaciones, increíble, limpio, espacioso, 10 veces más de lo que esperaba, adicional a eso, el check in de bienvenida INCREíBLE. Si van a Cusco por favor quédense en Unión Cusco Hotel.
酒店回复：
Estimado Wilfredo:?Muchísimas gracias por tan hermoso comentario!Leer esto nos llena el corazón y nos saca una gran sonrisa. Saber que tu experiencia superó tus expectativas, desde la bienvenida hasta cada detalle de tu estadía, es la mejor recompensa para todo nuestro equipo. Ponemos mucho cari?o en lo que hacemos, y mensajes como el tuyo nos confirman que vamos por el camino correcto.Ojalá Cusco te regale más recuerdos increíbles y, cuando regreses, aquí te estaremos esperando con los brazos abiertos.Con mucho cari?o,Jennyfer NavarroGuest RelationsUnion Hotel Cusco
Guest（情侣） 2025-10-01
Habitación cómoda, excelente ba?o, cuidan los detalles, el desayuno muy variado y rico; las chicas súper atentas
酒店回复：
Querido Alberto,?Muchas gracias por tu lindo comentario! Nos alegra saber que disfrutaste de la habitación, el desayuno y la atención de nuestro equipo. Las chicas estarán felices de saber que su dedicación hizo tu estancia aún más especial.Esperamos tenerte de regreso muy pronto para seguir cuidando cada detalle de tu experiencia en Cusco.Con cari?o,Jennyfer NavarroGuest RelationsUnion Hotel Cusco
Guest（情侣） 2025-09-01
The hotel itself is cute and charming, with nice décor and thoughtful amenities, but unfortunately, my overall experience wasn’t great. A few days before my check-in, I requested an airport pickup and provided my full flight details well in advance. However, the reception insisted that my flight was going elsewhere and not to Cusco, so they didn’t arrange the pickup. We ended up having to find our own transportation upon arrival. Additionally, the water shut off in the middle of my shower, which was quite frustrating. While the room setup and amenities were nice, the lack of helpfulness from the reception and the service issues made the stay less enjoyable. I personally wouldn’t stay here again and would choose another hotel next time I visit Cusco.
酒店回复：
Dear Richelle,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your overall experience did not meet your expectations, and we appreciate the opportunity to clarify a few points.Regarding the airport pickup, we did communicate through our reservations team, who kindly requested the correct flight number for the Lima–Cusco leg of your trip. Unfortunately, the flight information we initially received did not appear in the Cusco arrivals schedule, which made it impossible for us to properly arrange the pickup service. We regret that there was no further communication to clarify this, and we’re truly sorry it gave the impression that we were unwilling to assist — that was never our intention.As for the water issue, there was an unexpected area-wide water outage, of which we were not informed in advance. This unfortunately affected the operation of our water pumps. Our maintenance team responded as quickly as possible under the circumstances, and we completely understand how frustrating it must have been to experience an interruption during your shower. We're truly sorry this was part of your stay.On a more positive note, we're glad you appreciated the design and amenities of the hotel, though we regret that service issues affected your overall impression. Your feedback is valuable and helps us improve, and we sincerely hope you might reconsider staying with us in the future so we can offer the experience you were hoping for.Warm regards,Jennyfer NavarroGuest RelationsUnion Hotel Cusco
Guest（情侣） 2025-08-01
Quite disappointed, room was small and noisy, could hear everything from next door. Breakfast was very good, extensive spread. Overall not value for money compared to other similar category hotels.

库斯科联合酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（其他） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-09-01

Guest（情侣） 2025-08-01

客户评价由实住客人提供的真实点评