We stayed 3 rooms x 4 nights at Henry Jun 11-15. Last night transferred into Premier villa suites, one of the rooms (802) has electrical problem - short circuit every 10 mins. Reported to hotel immediately, however waited until 10pm they still couldn’t fix it and did not offer alternative solution. We ended up booking an extra room at another hotel to stay last min, thank god there is still availability!
Henry refuses to process refund for that 1 room, excuses like ‘have to check with OTA’ ‘room is still reserved for you’ ’booking policy’ etc. OTA tried to help but Henry insist non-refundable!
We’re talking about electrical issue, safety hazard, should be treated seriously! It is hotel’s responsibility to make sure the room is in order pre-check in, or else do not sell that room!
Disappointed how Henry management handles this issue. How can you justify charging customers 7k for an out-of-order room?? Good job on ripping off your customers to make money!!
Overall a good Hotel in a great location.Staff always pleasant and helpful.
Room amenities are okay, ran out of water (free) a couple of days. Water pressure is very low-have to run around in shower to get wet! Hot water is not very! Food choices are similar in at least 2-3 outlets,but as these are not hotel run it is a matter of choices.
The most amazing hotel . Very stylish rooms and swimming pool area . Fantastic long pool . Service of staff was brilliant . So friendly .
A really lovely hotel and an oasis in the city . Loved it .
The security guard at the main road was particularly lovely please thank him .
The gardens were really beautiful and full of birds
So disappointed. After informing the cleaning (2*) staff and reception about the limescale and how to clean these, it was not done. See pics
No gym (4*), otherwise would have been perfect.
A super oasis of green paradise.
酒店回复：
Waw wow waw …After a very informative talk with Bienna, the manager … we are very happy to see a completely cleaner shower heads, shinny as new !!COMPLIMENTS
First look on their IG and I knew I had to book this for my father’s 61st bday. Everytime we were at the hotel, it was a struggle between “I want to make the most out of this relaxing haven of pure green lush and, no let’s go outside and be with the locals”. My family fell in love with this hotel to the point that we want to go back just to stay here. The restaurants in their place are all so great too. Our favorite is Si Senor.
