Dear Jul N, Namaste!!! We are very sorry to learn about the issues you experienced during your stay at our hotel. It is evident we did not meet your expectations and we wholeheartedly acknowledge your disappointment. We set a high standard for cleanliness and comfort, and we regret that we could not match up to these standards. Your feedback about the mold issue, cramped rooms, low ceilings, and the condition of furniture and linen has been carefully noted. As a valued guest, your input can help drive meaningful changes to ensure our future guests have a more comfortable and enjoyable stay. For the price charged, we certainly need to make our guests feel the value that they deserve. The concern you mentioned about pricing is also equally important, and we are analyzing this aspect. We assure you we continually strive to enhance our guest experiences and your comments, no matter how harsh, guide us in the right direction. Thank you once again for your valuable inputs and we hope we can deliver a more satisfactory service on your next visit. Best Regards, Shiwam Verma Vice President - Operations Royal Orchid Beach Resort & Spa – Goa
Dear Claudia, Namaste!!! We are delighted to know that you had a wonderful stay at our resort. Your kind words about our serene surroundings, lovely beach, and our dedicated staff made our day. Our team is always eager to provide top-notch service to make our guests’ stay more comfortable and enjoyable. Knowing that you appreciated our efforts is truly rewarding. We are equally thrilled to know you enjoyed the culinary offerings at our restaurant. We believe that amazing food is a vital part of a memorable resort experience, and we're glad that we could make that happen for you. Your valuable feedback serves as the impetus for us to strive even more for service excellence. We look forward to the opportunity of welcoming you back to our resort. Thanks & Regards Mr. Shiwam Verma General Manager
