I am so sorry that you had these experiences at our property. We pride ourselves in helping out as much as we physically can. In the future I would implore you to reach out to the property and let us know so well be able to help. Again, I'm so sorry this happened please in the future let us know.
Thank you for your wonderful feedback! We’re so glad to hear that you felt welcomed by our front desk team and that your room was clean and comfortable. Our location near downtown Truckee and Northstar is something many guests enjoy, so we’re happy it made your stay convenient. We hope to welcome you back again soon! ??
Thank you so much for the kind feedback! We’re thrilled to hear everything was great — from the breakfast and room to our staff. We love being a place families can enjoy, and we hope to welcome you back again soon!
Thank you for sharing such a thoughtful review! We’re so glad you enjoyed the spacious layout and separate sitting area — it’s great to hear it worked perfectly for both relaxation and a little morning yoga. We’re also happy the bed struck that just-right balance of firm and comfortable. We truly appreciate your feedback and hope to welcome you back again soon!
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the trouble you had with the heater cycling on and off throughout the night, especially when it disrupted your sleep. That’s never the experience we want for our guests, and I completely understand how frustrating that must have been.I’m glad to hear that you found the rest of your stay enjoyable and that our team made a positive impression. I also want to share that our front desk is open 24 hours a day, and we would have been more than happy to assist had we known about the issue—whether that meant addressing the heater right away or offering an alternative solution to make you more comfortable.Regarding the parking charge, thank you for bringing that to our attention. We’ve credited the $15.99 parking fee back to your Mastercard, as we understand you did not have a rental car during your stay.We genuinely appreciate your feedback, as it helps us improve, and we truly hope you’ll consider giving us another opportunity to provide you with the restful and seamless stay you deserve.
We do apologize for any in convinces. Our breakfast was in a rough position during your stay. We had a delivery truck fail to make it over the mountain and left with very little. We are very sorry that this happened if you ever came back to the area, we would love to prove that our breakfast is wonderful.
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations.Our housekeeping service is offered on an alternate-day schedule, which is explained at check-in and aligns with current industry standards. This allows us to balance guest comfort with sustainability efforts. I apologize if this was not clear or if any part of your room was missed during service — that is not the level of care we strive for.Regarding breakfast, we typically receive wonderful feedback from our guests about the variety and quality of our offerings. I’m disappointed to hear it didn’t meet your expectations and will review your comments with our team to ensure consistency.We appreciate your feedback and hope you’ll consider giving us another opportunity to provide you with the excellent experience our guests have come to enjoy.
Thank you for sharing your feedback. We’re sorry to hear your stay did not meet expectations. We aim to serve all our guests and are available 24 hours a day to assist with any room or amenity concerns. Your comments regarding the A/C, shower, and breakfast will be shared with our team for improvement.
Thank you for taking the time to share your feedback. We’re so glad to hear that our team made a positive impression during your stay, even in the midst of the unexpected power outage. We’ll be sure to pass along your kind words to them.We also appreciate your candid notes regarding the check-in experience and the in-room fire alarm light. Your feedback helps us identify areas where we can improve, and we’re actively working to enhance both the efficiency of our arrival process and guest room comfort.Regarding the rates and Bonvoy points, we understand the frustration and always recommend booking directly with Marriott to ensure the full range of benefits. That said, we hope to welcome you back again and provide an even smoother experience next time.
