Dear Mr/Ms. JasmineiiGreetings from Vinpearl Resort & Golf Nam Hoi An!Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Vo Ba Chuong – General Manager.
Dear Valued Guest,Thank you for taking the time to share your feedback.We appreciate your comments and understand your concerns. Our pricing policies are designed based on age and height to ensure the safety and suitability of services for all guests, especially children. We regret any inconvenience this may have caused during your stay.Your feedback is valuable to us, and we hope to have the opportunity to welcome you and your family back in the future for a more enjoyable experience.Warm regards,V? Bá Ch??ng (Mr.)- General Manager
Dear Mr/ms. ???,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Vo Ba Chuong – General Manager
Dear Mr/Ms Dillara,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Vo Ba Chuong – General Manager
Dear Mr/Ms. Ms KIBAK GALINA, Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,Vo Ba Chuong – General Manager.
Dear Mr. Lee Jaewon,Thank you sincerely for taking the time to share your feedback regarding your recent stay at Vinpearl Resort & Golf Nam Hoi An.We’re truly sorry to hear that your experience upon check-in and the initial condition of your room did not meet your expectations. Please accept our deepest apologies for the inconvenience caused. Cleanliness and guest service are among our top priorities, and we regret that we fell short in this instance.That said, we are grateful you allowed us the opportunity to address the situation during your stay. As soon as we were made aware of your concerns, our team took immediate action by upgrading your room and ensuring it met a higher standard of comfort. We’re pleased to know you found the upgraded suite spacious and appreciated the amenities such as the large bathtub and good water pressure.While we understand this may not have fully compensated for your earlier experience, we hope it reflected our commitment to guest satisfaction and responsiveness. Your comments have been shared with the relevant teams for further improvement, especially in terms of service attitude and room readiness.Regarding our location, while we aim to offer a serene retreat away from the hustle of the city, we acknowledge the inconvenience this may cause in terms of transport and appreciate your honest feedback.Once again, thank you for your trust in Vinpearl. We do hope you’ll consider giving us another chance in the future to provide you with the true level of service that we are known for.Warm regards, Vo Ba Chuong - General Manager.
Dear Mr/Ms. EUNYOUNG,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Vo Ba Chuong – General Manager
Dear Valued Guest, Warm greetings from Vinpearl Resort & Golf Nam Hoi An! First of all, we would like to extend our sincere thanks for your patronage and for choosing us for your recent stay. We are disappointed to learn that we are unable to accommodate a memorable stay up to your expectation. It was not our intention to let you down. Your feedback is most valuable to us and we will continue to strive in further improve the standard of our services offered to all our guests. While we have conducted an investigation for every matter you indicated to improve our service, I hope to get your kind understanding in this regard, it was definitely not the service quality we aim to deliver to our guests. Please rest assured the entire team members and myself are looking forward to seeing you again with a certainly a hassle-free experience.Once again we are very sorry that you were not entirely satisfied with your recent stay at Vinpearl Resort & Golf Nam Hoi An. We feel confident that we can do better. We would very much like to have another opportunity to welcome you back to restore your confidence in us. Warmest regards,Vo Ba Chuong – General Manager.
Dear Value Guest, We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Vo Ba Chuong – General Manager.
