苏州盛捷白塘金融港服务公寓-住客评论

Guest（Traveling with friends） 2025-08-01
The hotel has great facilities but front desk service is not the best we ever tried. They don't make big efforts to try to help, neither provide a solution. Asked for late check out, she offered a small tolerance but still they called in the room asking to leave at 12:00. I asked in the reception to play mini golf upstairs what the receptionist said no problem, perhaps when my daughter tried to use, mini golf team request her to buy a membership card! That's a hotel facility for guest! Not a club!! Then later they accepted her playing but only if she brings her golf clubs! unacceptable for a hotel!! The hotel room was lovely, clean and spacious, we enjoyed the room but not the staff, not sure if it's worth of trying again. Be more reasonable people, hotels are hospitality places, so be friendly!
酒店回复：
尊敬的客人，感谢您下榻苏州盛捷白塘金融港服务公寓！没有给您带来全五星的入住体验我们深感歉意，也希望您有机会再光顾我们公寓，谢谢!
Guest（Family） 2025-07-01
Just perfect. Loved the convenience of an entire apartment with washing machine and 2 bedrooms/ 2 bathrooms for the same price as any ordinary room at another hotel. Everything seems new and very clean. Front desk employees were very courteous and helpful at all time. The pool was also very clean. We will definitely stay here if we ever come to Suzhou again.
酒店回复：
Dear value guest, thank you for staying at Somerset Baitang Suzhou and sharing your experience with us. We have always been committed to providing meticulous service to every one of our customers. Your satisfaction and affirmation are the driving force for us to keep moving forward. We look forward to your next visit!
Guest（Business traveler） 2025-06-01
Have kind and good service support from hotel staff Especially room cleaner 丁亚莲。really appreciate
酒店回复：
Dear value guest, thank you for staying at Somerset Baitang Suzhou and sharing your experience with us. We have always been committed to providing meticulous service to every one of our customers. Your satisfaction and affirmation are the driving force for us to keep moving forward. We look forward to your next visit!
Guest（Family） 2025-05-01
We enjoyed our stay here at Somerset Baitang! We’ve stayed in other Somerset branches before, and this is up there as one of the better ones. They cleaned our room nicely when they did, even washing the dishes we used the day prior. The amenities were well maintained, and the location is pretty nice (there’s a lovely park just behind the hotel, it’s walking distance from the metro station and about a 10 minute car ride to Jinji Lake). Special props to Penny and Wendy for taking care of us all throughout our stay! Will book here again next time we come back for a visit. ??
酒店回复：
Dear value guest, thank you for staying at Somerset Baitang Suzhou and sharing your experience with us. We have always been committed to providing meticulous service to every one of our customers. Your satisfaction and affirmation are the driving force for us to keep moving forward. We look forward to your next visit!
Guest（Couple） 2025-05-01
It was a great stay in Suzhou somerset Baiyang ?? The room facilities were great as well as the view and room service. Staff were friendly and welcoming it was a clean and had a fresh smell unlike the other stuffy rooms. Great location and opposite Hilton. Both exterior hotels were beautiful. #Suzhou #SomersetSuzhou#China
酒店回复：
尊敬的住客您好，很高兴我们能为您带来愉快的住宿体验，我们一直致力於为我们的每一位客人提供细致入微的服务，您的满意和肯定是我们不断前进的动力，希望您下次来入住的时候能感受到我们更多的惊喜。祝您生活愉快，一切顺利。
Guest（Family） 2025-04-01
We had a fantastic family stay at Somerset Baitang Suzhou. The location is excellent, making it easy to explore the city. Breakfast was a highlight with plenty of delicious options to choose from, ensuring everyone found something they liked. Our room was exceptionally clean and comfortable. The staff at reception were very kind, spoke English well, and made us feel very welcome, which was a huge plus for us as foreigners. This place is truly foreigner friendly and a great choice for families. We highly recommend Somerset Baitang Suzhou for a pleasant and hassle-free stay!
酒店回复：
Dear value guest, thank you for staying at Somerset Baitang Suzhou and sharing your experience with us. We have always been committed to providing meticulous service to every one of our customers. Your satisfaction and affirmation are the driving force for us to keep moving forward. We look forward to your next visit!
Guest（Traveling with friends） 2024-12-01
We got free upgrade room and the service was awesome. The location pretty handy to the city and mrt
酒店回复：
Dear value guest, we are very glad that we can bring you a pleasant stay experience, we have been committed to providing meticulous service for each of our guests, your satisfaction and affirmation is our driving force to move forward, we hope you can feel more surprises when you stay next time. we wish you a happy life and all the best.
会员2481（商务出差） 2021-12-09
性价比非常高。8号早晨，我到的比较早，前台服务员热情给我办理了入住，房间温暖舒适，打扫的很干净，如同回家的感觉。房间里的厨房有碗筷炉罩，微波炉和冰箱，点外卖和自己做都可以。外卖是小机器人送到房间，不用自己下楼取。周边吃饭超市都有，方便。
酒店回复：
尊敬的住客您好！感谢您入住苏州盛捷白塘金融港服务公寓，感谢您的五星好评，同时也感谢您的支持与认可，您的满意与肯定将一直激励着我们不断前行，再次感谢您的好评，公寓全体员工真诚期待您的再次光临！
会员8545（商务出差） 2021-09-18
入住的行政套房，房间有冰箱微波炉洗衣机电磁炉可以使用，楼下有全家便利店，叫外卖的话，机器人可以送到客房，酒店距离南施街步行5分钟了到达，对面现代传媒大厦楼下有美食城，去老城区车城30分钟，高峰期间地铁出行比较合适。最后想提一下酒店的早餐，味道一般，品类很少，对于出差人士选择较少，建议改善。
酒店回复：
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临!
会员3957（团体） 2021-05-06
非常满意的酒店公寓，五一期间生意火爆，还好预定的早，朋友开车的可以停在楼下车库，上楼要刷卡也很安全，外卖是前台用机器人送到房间门口，房内设施一应俱全，特别是套房的空间很大还有沙发茶几床很大很舒服，无线网络非常给力，还有微波炉洗衣机锅碗杯子，本来还想自己做饭就可惜电磁炉不会用懒得搞了，然后楼下有全家便利店，对面是希尔顿和传媒广场地下又有肯德基星巴克各种小吃等等，离地铁站也很近，总之非常方便，前台小姐姐也很nice满足我们的各种要求，如果以后要去奥体中心看演出还会选择住这边的
酒店回复：
非常感谢您选择入住我们苏州盛捷白塘金融港服务公寓，您的满意是我们最大的责任与荣幸，酒店坐落于园区湖东CBD,步行2分钟就是南施街地铁口，房间可以看到白塘生态植物园，周边购物也非常便利，地铁几站路就可以到达圆融时代广场，酒店致力于为客人提供卓越的服务，您的到来及肯定是我们不断进步的动力与方向，非常感谢您对酒店肯定及支持，我们真诚的期待您的再次光临

苏州盛捷白塘金融港服务公寓

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2025-08-01

Guest（Family） 2025-07-01

Guest（Business traveler） 2025-06-01

Guest（Family） 2025-05-01

Guest（Couple） 2025-05-01

Guest（Family） 2025-04-01

Guest（Traveling with friends） 2024-12-01

会员2481（商务出差） 2021-12-09

会员8545（商务出差） 2021-09-18

会员3957（团体） 2021-05-06

客户评价由实住客人提供的真实点评