Thank you for taking the time to share your rating and feedback regarding your recent stay. We sincerely regret that your experience did not meet your expectations and that certain aspects of the hotel fell short for you.We would appreciate learning more about your impressions so that we can thoroughly review each point and continue strengthening our service and maintenance standards. We kindly invite you to contact us directly so we can assist you in a more personalized manner.Thank you again for your valuable feedback.
?Gracias por su excelente comentario! Nos alegra saber que disfrutó de nuestras habitaciones impecables, la comodidad de las camas y el desayuno buffet variado. También nos complace que nuestra ubicación haya sido conveniente para usted. Comentarios como el suyo nos motivan a seguir ofreciendo experiencias memorables. ?Esperamos darle la bienvenida nuevamente muy pronto!
Thank you very much for your perfect rating and for sharing your experience. We are pleased to know that you enjoyed your stay and that our team, especially Mr. Melquicedec, made a positive impression. We are also glad you appreciated the variety of restaurants available at the hotel.We look forward to welcoming you back on your next visit.
Thank you for sharing your feedback and for highlighting positive aspects such as cleanliness, location, and the comfort of our rooms. We sincerely regret the situation regarding the breakfast charge and understand your frustration. We have addressed this matter with our front desk team to ensure clearer communication and prevent similar issues in the future.We hope to have the opportunity to welcome you back and provide a fully satisfactory experience.
Le agradecemos por compartir sus comentarios sobre su reciente estancia. Lamentamos sinceramente que su descanso se haya visto afectado y que la atención del personal no haya cumplido con sus expectativas. Sus observaciones son muy valiosas y ya las hemos compartido con los equipos correspondientes para reforzar nuestros protocolos y asegurar una experiencia más confortable en el futuro.Esperamos tener la oportunidad de recibirle nuevamente y demostrarle nuestro compromiso con la satisfacción de nuestros huéspedes.
