卡罗莱纳州海滩度假酒店-住客评论

Guest（其他） 2025-11-01
The stay was very pleasant. We especially enjoyed the outdoor covered hot tub and walking on the beach from our first floor room whenever we wanted. Our room was spacious, clean, and accommodating for 3 people. The breakfast was amazing every day. We loved it. Thank you.
酒店回复：
Thank you for your feedback. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
Guest（其他） 2025-10-01
Our family stayed at this hotel for our family trip. Upon arrival I was greeted by friendly staff. The room upon appearance seemed cleaned and comfy. Our room included 2 Queen sized bed. The small refrigerator and counter top stove came in handy. Our TV came on but it didn’t pick up any channels other than the guide channel. I later discovered a baby roach mashed on the wall in the bathroom. When we woke up the next morning there was a roach in the refrigerator. Since we were checking out the next day I didn’t make a fuss out of it. I didn’t see anymore during our stay. I stayed in room 103 which was very close to the pool. Had there not been roaches in my room the stay would have been great. We received free breakfast passes to eat at the restaurant across the street. The restaurant was really good and had friendly staff as well. Some (not all) of my family also experienced roaches in their room along with ants. Although the front desk staff during the day was nice I won’t be booking with this hotel again. Although the hotel appeared clean and it’s right on the beach, they need to have their room deep cleaned and exterminated for insects before I would even consider staying here again.
酒店回复：
Thank you for staying with us and sharing your feedback. We are glad that the room size and equipment met your expectations. We deeply apologize for the unwanted critter you experienced during your stay. We will ensure that pest control treatments are completed to prevent any further concerns. Thank you for bringing this to our attention. We hope to have the opportunity to host you again.
Guest（情侣） 2025-10-01
Parking felt safe. However, parking elevator did not work Saturday. Which was hard for older person with health issue climbing 4 fights of stairs a few times that day.
酒店回复：
We’re glad to hear you felt comfortable with the parking area and truly sorry for the inconvenience caused by the elevator being out of service. We appreciate your patience while the HOA works to complete the repairs and hope to welcome you back for a smoother stay.
Guest（情侣） 2025-10-01
The room was clean when arrived, however no trash was picked up all week and had to go ask for clean towels
酒店回复：
Thank you for your feedback. We are thrilled to hear that you had an enjoyable visit. We apologize for any issues you experienced with trash pick up and the clean towels. Please know you can always contact our 24-hour customer service team for any issues or concerns. We hope to host you again in the future!
Guest（其他） 2025-10-01
Stayed in the North Building. Experienced problem with numerous roaches and reported to front desk. Was told no other rooms were available but was informed that pest control came and serviced the room while I was out. Roach problem still was noticed a day later- small and medium size. Was very uncomfortable during my remaining visit. Had to inspect all my items one by one before leaving and taking them to my vehicle. Very disappointed.
酒店回复：
Thank you for your review. We deeply apologize for the unwanted critters you experienced during your stay and appreciate you bringing this issue to our attention. Our homes are treated regularly for pests, and our property manager has assured us that they are taking preventative measures to combat the entrance of unwanted critters. Upon your report, our team contacted a pest control company immediately, and they were able to treat the home promptly. We understand your disappointment and deeply regret that this detracted from your vacation experience. Please know that we did our best to offer compensation and remedy the issues you encountered, and we hope that the compensation you received alleviated some of the stress you experienced.
Guest（商务旅客） 2025-10-01
Every time I come to this beach property “I come year after year and it’s best place for me to stay “it has everything me and my family need.
酒店回复：
Thank you for your feedback. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
Guest（Traveling with friends） 2025-09-01
I enjoyed my stay at the Carolinian. The room was clean and the balcony had a nice view of the ocean. It is easy to walk to several restaurants and the boardwalk.
酒店回复：
Thank you for sharing your positive feedback! We enjoyed having you as our guest and hope to welcome you back.
Guest（Other） 2025-09-01
I think no matter what u should get 2 parking permits instead of having to pay at parking meters for you second car if u stay in a single room
酒店回复：
Thank you for sharing your review with us. We apologize for any inconveniences caused by the parking arrangements. The resort's parking policy says that guests booking a one-bedroom condo or smaller will receive one parking pass at check-in. Guests booking a two-bedroom condo or larger will receive two parking passes at check-in. We appreciate your feedback and hope to have a chance to host you again.
Guest（其他） 2025-09-01
Enjoyable stay Weather was good, great location. Room was comfortable and had everything we needed
酒店回复：
Thank you for your positive feedback! We are delighted you had an excellent stay and look forward to welcoming you again in the future!
Guest（家庭旅游） 2025-09-01
The room and included breakfast was one of the best we have ever had at motels. The location was great. The only thing we did not like was Checking in and out. Desk clerks were great. However, there was a problem getting your car in the registration area and shortage of luggage carts. With such a small area to park for registration, the motel might want to stagger check-in and check-out times to avoid issues for their guests.
酒店回复：
Thank you for being our guest and sharing your experience! We're so pleased you enjoyed our home and its location served you well! We appreciate you letting us know that the onsite staff was great. That said, we're sorry that the size of the parking area and any shortage in the availability of luggage carts detracted from your experience. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

卡罗莱纳州海滩度假酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-11-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（其他） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（Traveling with friends） 2025-09-01

Guest（Other） 2025-09-01

Guest（其他） 2025-09-01

Guest（家庭旅游） 2025-09-01

客户评价由实住客人提供的真实点评