Thank you so much for your kind review. We hope to see you again :)
Dear Erica,Thank you very much for your review and for choosing Solara Art House! We’re glad to know you enjoyed your stay and found our team helpful.Regarding the neighborhood noise, we understand that some guests can be sensitive to it. For this reason, the hotel provides complimentary earplugs upon request. Additionally, all our rooms are equipped with insulated windows designed to reduce outside noise, and we also offer exterior-facing rooms, which are very quiet and ideal for light sleepers.We truly appreciate your feedback and hope to welcome you again soo
Dera Richard,Thank you so much for sharing you experience staying with us. We're happy to hear that you had a great time.We hope to see you again :)
Estimada Maria,Muchas gracias por su amable comentario acerca de su estadía con nosotros. Es muy grato saber que fue de su agrado y que nuestro servicio haya sido de ayuda para realizar sus tours y vista a Machupicchu. Fue un placer tener con nosotros y esperamos volver a verla otra vez.
Dear Catherine,We’re so happy to hear that you felt at home during your stay with us.In Solara Art House We personalize our service according to each guest’s needs. Our purpose is to provide the best possible experience during their time in Cusco. We sincerely thank you for choosing us and look forward to welcoming you back again.
Dear Pamela,It’s great to hear that you enjoyed your time with us and thank you so much for sharing your experience staying at Solara Art House.It’s very import for us to offer the best services so our guests have a wonderful time while staying with us.We hope to see you again :)
Dear Andrea,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.We would like to clarify that our team checked in with you during your stay and offered cleaning service and restocking of amenities. However, we understand and fully respected your decision to decline room cleaning. Please know that we are always available to assist with any requests during our guests’ stay.Solara Art House is located in the heart of Cusco’s historic center,a vibrant and culturally rich area. To address potential noise, our rooms are equipped with sound-insulated windows, which are effective when fully closed. Additionally, while some interior walls are made of drywall, they are built with rock fiber insulation to minimize sound transmission.We also sincerely apologize for the confusion regarding the payment. Due to a system error, you received a voucher intended for another guest. This was not a new charge request, and we regret any concern this may have caused.At Solara, we work hard to create a pleasant and comfortable experience for each of our guests. We appreciate your feedback and will continue to improve our service.Warm regards,FabiolaManager – Solara Art House
