Dear Anthony,Thank you for your lovely feedback. We’re delighted to hear you enjoyed our clean rooms, friendly team, and good value buffet breakfast.We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.Kind regards,Sahil BhatiaGeneral Manager
Dear Rovsen,Thank you for taking the time to share such detailed feedback following your recent stay with us. While I am pleased to hear that you found your room clean and comfortable, I am genuinely sorry to learn that several aspects of your experience did not meet expectations.I would like to sincerely apologise for the issues you encountered with room service, particularly regarding allergen information and vegan options. This is certainly not the level of care or attention we aim to provide, and your concerns about menu clarity, dietary requirements not being followed, and the delay in service are taken very seriously. Your feedback has been shared with our culinary and service teams to ensure clearer allergen information and better handling of special dietary requests going forward.I am also sorry that your breakfast experience and luggage storage did not feel secure or efficient. Your comments regarding table cleanliness, staff responsiveness, lighting levels in public areas, and pool capacity are very valuable and will be reviewed with the relevant departments as part of our ongoing improvements.Thank you again for your honest feedback. While I regret that your stay fell short in several areas, we do appreciate you bringing these matters to our attention, as they help us improve our standards and guest experience.Kind regards,Sahil BhatiaGeneral Manager
Dear Jade,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear you found the hotel spotless and our service, location, layout, and accessibility suitable for your family. Your kind comments are truly appreciated.I do apologise for the inconvenience caused by the shower temperature fluctuation. We understand how important this is, especially when travelling with children, and your feedback has been shared with our maintenance team for review and corrective action.Thank you again for your valuable feedback, and we hope to welcome you back in the future for an even more comfortable stay.Kind regards,Sahil BhatiaGeneral Manager
Dear Ruth,Thank you for your kind review. We’re so pleased you enjoyed a comfortable stay and found our team friendly and helpful. We appreciate your feedback regarding the tea selection — just to let you know, our reception is available 24/7 and our team would have been more than happy to provide you with additional standard tea on request.We look forward to welcoming you back again soon.Kind regards,Sahil BhatiaGeneral manager
Dear Guest,Thank you so much for your brilliant review! We're thrilled to hear that you enjoyed your stay with us and found our central location convenient.Ashleigh will be absolutely delighted to read your kind words!We can’t wait to welcome you back again soon. Safe travels until then!Warm regards,Sahil Bhatia General Manager
Hi, Thank you for taking your time to write about your stay at Shadow Play by Peppers. We are delighted to hear that you are enjoying your stay and happy about our strategic location, the rooms and the cleanliness. We are looking forward for your next visit and we hope your next visit will be as much pleasant as the previous one. Best regards, Alvita Assistant Manager
