Dear Marilyn,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations, particularly concerning the check-in process and the issues with the ice machine. Your comments about our staff and service are invaluable, and we will certainly use this feedback to improve.We appreciate you choosing Good Morning+ Leipzig for your stopover, and we hope to have the opportunity to provide you with a better experience in the future.Best regards.