库斯科广场酒店哈西恩达-住客评论

Guest（其他） 2025-12-01
O quarto estava bem limpo, porém tanto o piso de madeira, e principalmente a cama, fazem muito barulho e mal da pra se mexer a noite que logo se acorda.
酒店回复：
Prezado hóspede, agradecemos por compartilhar sua experiência conosco. é gratificante saber que o quarto atendeu às suas expectativas em termos de limpeza. Valorizamos muito os comentários dos nossos hóspedes, pois eles nos ajudam a identificar áreas para aprimoramento. Estamos sempre em busca de oferecer um ambiente confortável e tranquilo. Por isso, sua observa??o será levada em considera??o para que possamos melhorar a qualidade do sono de nossos visitantes. Esperamos ter a oportunidade de recebê-lo novamente em sua próxima visita, proporcionando uma estadia ainda mais agradável.
Guest（其他） 2025-12-01
A única reclama??o é banheiro. Mais específica, chuveiro. Precisam ser limpos de tempos em tempos para sair água adequada em quantidade.
Guest（其他） 2025-11-01
Hotel muy recomendable porque es muy céntrico y muy bonito
酒店回复：
Estimado huésped, le agradecemos sinceramente por compartir su experiencia. Nos complace saber que encontró nuestro hotel muy recomendable, así como su ubicación céntrica y su belleza. Su satisfacción es nuestra prioridad y comentarios como el suyo nos motivan a seguir ofreciendo un servicio de calidad. Esperamos tener el placer de recibirle nuevamente en su próxima visita. No dude en contactarnos para cualquier requerimiento especial que pueda tener. Atentamente, el equipo del hotel.
Guest（Couple） 2025-11-01
The hotel is in an old hacienda building, built around a lovely, internal covered courtyard. It has a lift, but as all the rooms seem to be on half levels, you still need to go up or down some stairs to get to your room. However, it is lovely and in a great location that's very close to the main square. The only reason the hotel was marked down was because of the awful room that I had booked. It was supposed to be Deluxe Matrimonial! The room had a mezzanine bed, accessed by stairs that were treacherous. The bathroom was downstairs and also had steps into it. Not an ideal combination at night. There were increadibly hard sofas to sit on, so not relaxing. Then, to top it off, the bathroom window, which had no curtain, could be opened from the outside corridor. So we complained and the reception staff were able to accommodate a room change. The only niggle was that it was a less expensive room and we were not given a reduction in the price. I feel that all these things should be pointed out in the description of the room. All the staff were friendly and helpful and particularly when I was unwell with the altitude and needed to use their oxygen, which really helped. Breakfast was good, with a reasonable selection and fresh omelette's were cooked to order. Yes I would stay again avoiding the Deluxe Matrimonial room.
酒店回复：
Dear JEW67, thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the charm of our historic hacienda and the friendly assistance from our staff, especially during your time of need. Your feedback regarding the room description is invaluable, and we will certainly take it into consideration to enhance our guest experience. We strive to provide a comfortable stay for all our guests, and we are glad that you enjoyed the breakfast selection. We look forward to welcoming you back in the future, and we will ensure that your next stay is even more enjoyable. Thank you once again for your insights.
Guest（商务旅客） 2025-10-01
Las camas son un tabla imposible dormir un desastre no vuelvo mas, desayuno regular, se acaban y no rellenan
酒店回复：
Estimado huésped: Lamentamos sinceramente que su experiencia no haya sido del todo satisfactoria. Queremos asegurarle que todos nuestros colchones pertenecen a una línea reciente de alta calidad, seleccionada especialmente para brindar el mejor descanso a nuestros huéspedes.De igual manera, tomamos nota de su comentario sobre el desayuno, ya que nuestro objetivo es mantener siempre la reposición oportuna y ofrecer una experiencia completa en cada detalle.Agradecemos su opinión, pues nos ayuda a seguir mejorando día a día.Atentamente,
Guest（Couple） 2025-10-01
4.5 Very nice hotel. King size bed and good size bathroom. They made us a packed breakfast when we had an early start. Sometimes a bit noisy
酒店回复：
Dear guest, thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us, particularly the comfort of the king-size bed and the spacious bathroom. It is also wonderful to know that our team was able to accommodate your early start with a packed breakfast. Your feedback is invaluable, and we appreciate your understanding regarding the noise levels. We look forward to welcoming you back in the future for another pleasant stay.
Guest（与好友旅游） 2025-10-01
La habitación es correcta pero... tiene dos patios preciosos, el personal es muy amable, la comida está muy rica y está en el centro muy cerca de la Plaza de Armas. Por todo esto, el mejor hotel de mi estancia en Perú.
酒店回复：
Estimada Cris A, le agradecemos sinceramente por compartir su experiencia en su reciente estancia. Nos complace saber que disfrutó de nuestros patios, la amabilidad de nuestro personal y la calidad de la comida. Es un honor para nosotros ser considerados el mejor hotel de su visita a Perú. Su satisfacción es nuestra prioridad y sus comentarios nos motivan a seguir ofreciendo un servicio excepcional. Esperamos tener el placer de recibirle nuevamente en el futuro y brindarle otra estancia memorable. Atentamente, el equipo del Hotel Hacienda Cusco Plaza.
Guest（其他） 2025-09-01
Hotel in der N?he des Hauptplatzes und somit in der N?he guter Restaurants und vieler Sehenswürdigkeiten. Leider ist das Hotel aber ziemlich in die Jahre gekommen... Die Zimmer sind zudem sehr sehr hellh?rig! Müssen die Nachbarn oberhalb, unterhalb oder neben dir früh in der Nacht raus, kannst du auch gleich aufstehen. Das Frühstück hingegen ist top! Es wird immer wieder aufgefüllt, ist reichhaltig und ein Omlett oder Rührei bekommt man frisch zubereitet.
Guest（Other） 2025-08-01
1 night in Cusco Loved the location. The rooms were cozy and the whole hotel had a great vibe. Employees were very accommodating and helpful.
酒店回复：
Thank you for your kind feedback!! We appreciate it! We are glad taht you enjoyed staying with us!Have a nice day!
Guest（Family） 2025-08-01
No advice for a medical help, unpleasant people. They lost our luggage for 1 hour as they put in another room, my kids had snacks and an employee told me he would check to get them free. In the morning they told me they have no record of such a demand…. I don t care about the money but that was really appoling

库斯科广场酒店哈西恩达

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-11-01

Guest（Couple） 2025-11-01

Guest（商务旅客） 2025-10-01

Guest（Couple） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（其他） 2025-09-01

Guest（Other） 2025-08-01

Guest（Family） 2025-08-01

客户评价由实住客人提供的真实点评