Dear Sir/Madam,Thank you for taking the time to share your feedback. Following your comments, a specialist company inspected the room you stayed in. The inspection report revealed no bedbugs, contrary to what you indicated.Thank you for your business and we hope to have the pleasure of welcoming you back again.
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
Bonjourmerci pour votre séjour et au plaisir de vous accueillir lors de votre prochaine visite a LOURDES
