亚美隆贝勒里弗酒店-住客评论

Guest（与好友旅游） 2024-09-01
服务不错，设施有一点老旧，其他都不错
酒店回复：
Thank you for your valuable feedback which was provided through Trip.com following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfExecutive Assistant Manager i/c Rooms
Guest（Couple） 2024-03-01
Make sure you get room with the lake view
酒店回复：
Dear pawinpp,It was a pleasure having you at Ameron Zürich Bellerive au Lac and we thank you for taking the time to share your feedback with us.We are glad you were able to enjoy a pleasant service experience and carried with you a magnifique memory of our hotel. Comments and observations such as yours with regards to the view of the room will support our future customers choice in selecting their preferred room accordingly. Thank you once again for all your warm endorsements and we look forward to welcoming you back very soon.Sincerely,Steven ImoberdorfRooms Division Manager
Guest（情侣） 2024-03-01
Es war ein sehr gelungener Ausflug mit einem tollen Hotel! Immer wieder gerne! Vielen Dank. Zum Geburtstag gab es eine kleine nette Aufmerksamkeit und ein Gl?schen Prosecco.
酒店回复：
Thank you for your valuable feedback which was provided following your recent stay with us. We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely, Steven Imoberdorf
Guest（Solo traveler） 2023-11-01
My second stay at this hotel. Location is unbeatable, but hotel is rather dated by now, need a renovation very soon.
酒店回复：
Thank you for your valuable feedback following your recent stay with us.We are glad you were able to enjoy a pleasant experience at the hotel. Comments and observations such as yours allow us to ensure that we are indeed constantly making progress towards excellence. We thank you for your patronage and look forward to welcoming you back to Ameron Bellerive au Lac Zürich. Sincerely,Steven ImoberdorfRooms Division Manager
Guest（Couple） 2023-03-01
We had a terrible experience on the second night of the stay: We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room. so here are the question: 1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene! 2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest? 3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured! 4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.
酒店回复：
Dear WilsonThank you for your rating and your honest feedback. It is a pity that we could not convince you of our service.Our goal is always to provide our guests with an exceptional experience and we would like to apologies that we did not succeed in your case.Please be assured that we have shared your feedback with our entire team as we see this as an opportunity to improve our service and take steps to ensure that this does not happen again.We would like to contact you personally. You are welcome to contact us at any time at the known e-mail address.We hope you still enjoyed your stay in Zurich and we would be thrilled, if you grant us a second chance, to convince you of our service.Best regardsMarco MolterFront Office & Revenue Manager

亚美隆贝勒里弗酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2024-09-01

Guest（Couple） 2024-03-01

Guest（情侣） 2024-03-01

Guest（Solo traveler） 2023-11-01

Guest（Couple） 2023-03-01

客户评价由实住客人提供的真实点评