Dear Catherine, Thank you so much for your review! It's always easy with lovely guests like you. We hope you enjoyed your visit and that you will come back soon.Best wishes,Hotel Simbad Team
Thank you for your review, Tom.We would like to inform you that we have extra cards at reception in case our guests need more than one to their rooms. We are always happy to give as many as they may need.It saddens us to hear that our dinner buffet didn't meet your expectations, our chefs work to present different options that please the different tastes and diets of our clients.Also, the cash towel deposit is a hotel policy and it is an easy way of returning the money back without the need of holding any amounts from our guests' bank account. We will be happy to welcome you back if you decide to visit again.Thank you again for reviewing your stay with us.Best regards,Hotel Simbad Team
Dear Regina,Thank you for reviewing your stay at Hotel Simbad.We are truly sorry to hear about this experience. Ideally, when something like this happens, we like to know about it immediately rather than during check-out, because it gives us the opportunity to offer a solution. We can confirm this is not at all an ordinary situation and hopefully you will consider coming back and let us make up for it. We are very happy the rest of your stay was excellent, thank you for choosing us!All the best,Hotel Simbad Team
