Thank you so much for the wonderful review! We’re thrilled to hear you had an excellent experience and that you found our hotel clean, our staff welcoming, and our location convenient. Your kind words truly mean a lot to our team. We’re honored to be your go-to hotel when visiting the Tampa/USF area, and we look forward to welcoming you back again soon!
Thank you for sharing your feedback with us. We're glad to hear that you found our staff pleasant and enjoyed the updated room. We’re very sorry, however, that aspects of your stay—particularly the bathroom condition and the musty odor—fell short of expectations. This is not the experience we aim to provide.Please know that we take concerns about maintenance and air quality seriously. We will be inspecting the room and bathroom you occupied, as well as common areas, to address any potential water damage or ventilation issues immediately.We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable and refreshed experience. If there’s anything further you’d like to share, please feel free to reach out to us directly.
Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our staff friendly, the room clean and quiet, and the beds comfortable—those are things we work hard to get right for our guests. We’re also glad you enjoyed the convenience of our bar and dining options, especially after a long day of travel.We appreciate you bringing the odor near the refrigerator to our attention and apologize for that inconvenience. Our team will be addressing this to ensure it’s corrected.It’s wonderful to know our location near Moffitt Cancer Center was helpful, and we truly appreciate your kind words and your plan to stay with us again. We look forward to welcoming you back on your next visit.
Thank you for your feedback. We're truly sorry to hear about the issues you encountered during your stay. The presence of pests and concerns about cleanliness are unacceptable, and we take this very seriously. Our housekeeping and pest control teams have been notified and are addressing these concerns immediately.We also regret that our gym facilities and sound insulation did not meet your expectations. We are continuously working to improve our amenities and guest experience, and your comments are valuable in helping us do so.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
