Hello,Thank you for your 8/10 rating and for your wonderful feedback. We are pleased to hear you found our hotel quite nice, and that our team, especially Tarik and Rachida, were able to provide a satisfactory resolution to the hot water issue you encountered.We will make sure to pass along your thanks to them personally—it will mean a great deal.We hope to have the opportunity to welcome you back for a seamless and entirely comfortable stay.Best regards,Melina THoliday Inn
Hello,Thank you for your very fair and thoughtful 8/10 review! We're delighted you enjoyed our clean rooms and found us to be a great place to stay.We truly appreciate your understanding regarding the renovations and share your excitement about the new pool and rooms. We are working hard to complete these upgrades and can't wait for you to experience them.We hope you'll choose to stay with us again soon to enjoy the full transformation and earn that 5-star rating from you!Thank You, Melina T Holiday Inn
Hello,We sincerely apologize for the unacceptable early morning disturbance and the initial room assignment during our renovations. Thank you for accepting the room change and breakfast as compensation. We are reviewing our procedures to prevent this from happening again.We hope for an opportunity to provide you with a peaceful stay in the future.Thank You,Holiday Inn Laval
Hello,Nous vous remercions d'avoir partagé votre avis et de la note que vous nous avez accordée.Nous prenons bonne note de votre commentaire concernant les rénovations en cours. Nous sommes conscients que ces travaux peuvent affecter l'expérience de nos clients, et nous nous excusons pour la gêne occasionnée.Nous travaillons à finaliser ces améliorations le plus rapidement possible et nous espérons avoir l'opportunité de vous accueillir à nouveau une fois celles-ci terminées, pour vous offrir un séjour à la hauteur de nos standards habituels.Cordialement,Melina T
Dear Denis,We're so glad you enjoyed your stay! Thank you for your kind words about our team and for being so understanding about our renovations. We can't wait to have you back!Best regards,Melina TFront office supervisorHoliday Inn Laval
Hello,Thank you for the fantastic 10/10 review! We're so pleased you loved the newly renovated room and our attentive staff. We look forward to your next stay!Best regards,Melina TFront office supervisorHoliday Inn Laval
Hello,Thank you for sharing your feedback. We sincerely apologize for the unacceptable breakfast quality, the lack of communication regarding our renovations, and the frustrating check-in experience you described. This does not reflect our standards.We are immediately addressing these issues with our staff and will ensure our renovation status is clearly announced on all booking platforms moving forward.We are truly sorry for the inconvenience caused and hope for an opportunity to restore your confidence.Sincerely,Melina TFront office supervisorHoliday Inn Laval
Bonjour,Nous vous remercions pour votre excellente note et votre retour. C'est un plaisir de savoir que votre séjour a été à la hauteur de vos attentes et que vous comptez revenir.Votre confiance est précieuse, et nous nous engageons à maintenir la qualité de service que vous avez appréciée.Au plaisir de vous revoir.Cordialement,Melina TSuperviseure de la réceptionHoliday Inn Laval
Bonjour,Nous vous remercions pour votre note et vos commentaires.Nous sommes ravis que vous ayez apprécié notre emplacement et notre personnel. Veuillez accepter nos excuses pour l'indisponibilité de certaines commodités due aux rénovations.Au plaisir de vous accueillir à nouveau une fois les travaux terminés.Cordialement,Melina T,Holiday Inn Laval
Cher Monsieur Mario Boivin,10/10 ! Merci ! Nous sommes ravis de votre satisfaction. Impatients de vous accueillir à nouveau.Cordialement,Melina TSuperviseure de la réception Holiday Inn Laval
