索托格兰德尼奥波利坦酒店-住客评论

Guest（独自旅游） 2026-02-01
I arrived in the evening and spent and hour trying to find the place . There is NO illuminated sign post indicating that the hotel is beyond the entry road. Sincerely, it’s pathetic. Bad management. I finally found the entrance, and met a whole filming crew for a TV show that occupied every square meter of the road. I accept …a coincidence. The building is large and attractive. But I was annoyed with trying to find the place. Got to my room, no water. However a kind gentleman brought me two bottles. This is an upper class hotel in theory…. Got down to breakfast late due to me being so tired. Kind and considerate staff which meant such a lot. Now I know how to get there, would I stay again ? Yes. But they must do something about the sign posting
Guest（商务旅客） 2025-12-01
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Guest（Business traveler） 2025-11-01
Boutique hotel in an estate. Very quiet location. Nice and clean.
Guest（情侣） 2025-11-01
The room was spacious and the beds were very clean and comfortable. The location is away from most of the busy area so we really rested well after a long trip with typhoon tailing us…there’s a 7-11 nearby and other restaurants about 20 minutes away. Quite far really. Their breakfast is plated with very limited options . For the price you pay here, you’re already getting buffet in other hotels. Not complaining, just stating facts from experience. As the pictures show, they have hotel slippers that were way too small for my husband ??. The lobby area is quite spacious while waiting for us to get checked in. They were so considerate and allowed us to check in early.
Guest（Couple） 2025-10-01
普通のホテル
酒店回复：
Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and your ratings for our cleanliness, surroundings, and service.We understand that there’s room for improvement, especially with our amenities, and we’re continuously working to enhance our facilities to provide a more comfortable and enjoyable stay for all our guests.Your comments help us identify areas we can improve, and we hope to have the opportunity to welcome you back and provide you with an even better experience next time.-SNH MANAGEMENT
Guest（情侣） 2025-09-01
The place is quiet and somewhat desolated. You can only see a few people around(who also checked in). Like you can only see 2-4 people in the lobby/dining area. Room and Shower room: The room is visually clean and presentable. But if you look closely, There are stains all over the room. Poorly-mantained shower room as rust begins to accumulate in the shower head nozzles and faucet. The water from the faucet within the sink is dirty when we first opened it. The water is LITERALLY brown caused by rust or whatever reason. But it turned normal when we let it open for a minute. It’s like the room hasn’t been occupied for a long time. The bed sheets and pillows are dirty and needs more cleaning. There are questionable stains in the bedsheets and shower curtains. Their mini fridge is not working. The TV volume is very low and can’t be maximized into full volume. Amneties: Access from their gym and swimming pool. We used the swimming pool around 5pm. It wasn’t the cleanest but it is maintained. There visible leaves and insects in the water. It also smells funky. We didn’t submerge in it. We checked the gym, Decent dumbbell weights(lbs) and machines. They have olympic bar but don’t have plates. Decent cardio machines too. There are sweat stains from the machines. I like their free breakfast that comes with the promo. The beef tapa is too salty and had this plastic thing in it.
酒店回复：
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your honesty, as it helps us identify areas where we need to improve.We are truly sorry to hear about the inconveniences you experienced, particularly with the cleanliness and maintenance of your room, the condition of the shower area, and the issues with the water, refrigerator, and television. This is certainly not the standard of quality and comfort we aim to provide our guests. Please be assured that we have already informed our Housekeeping and Maintenance Departments to conduct a thorough inspection and take immediate corrective action.We also apologize for the condition of the swimming pool and gym facilities. We are reinforcing our cleaning and maintenance schedules to ensure these areas remain clean, safe, and pleasant for all our guests. Regarding your dining experience, we regret that your meal did not meet expectations, and we have already relayed your comments to our Kitchen Team to review our food handling and preparation processes.We are glad, however, that you appreciated the quiet atmosphere and some of our amenities. Rest assured, your comments will guide us in improving the overall guest experience.We value your patronage and hope you will consider giving us another opportunity to serve you better in the future.Once again, thank you for your constructive feedback.-SNH MANAGEMENT
Guest（家庭旅游） 2025-08-01
the staff are not good in service..
酒店回复：
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the service provided by our staff. This is not the level of hospitality we aim to deliver.Please know that your comments have been shared with our team for immediate improvement and retraining to ensure better service moving forward.We truly appreciate your ratings on cleanliness and surroundings, and we hope you’ll give us another opportunity to serve you better in the future.-SNH MANAGEMENT
Guest（与好友旅游） 2025-07-01
The place and breakfast is nice
Guest（与好友旅游） 2025-06-01
very accommodating staff and all the breakfast was delivered in room with good sercvices
Guest（情侣） 2024-09-01
The beautifully maintained common areas, like the elegant lobby adorned with tasteful decor, the inviting lounge perfect for relaxation, and the well-equipped fitness center, all exemplified the hotel’s commitment to creating a luxurious and inviting environment for its guests. Each space was designed with attention to detail, ensuring a comfortable and enjoyable experience. Truly exceptional accommodation!

索托格兰德尼奥波利坦酒店

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2026-02-01

Guest（商务旅客） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（情侣） 2025-11-01

Guest（Couple） 2025-10-01

Guest（情侣） 2025-09-01

Guest（家庭旅游） 2025-08-01

Guest（与好友旅游） 2025-07-01

Guest（与好友旅游） 2025-06-01

Guest（情侣） 2024-09-01

客户评价由实住客人提供的真实点评