北京天安門逸扉酒店-住客評論

Guest（Couple） 2025-12-01
Unfortunately, our stay at this hotel was extremely disappointing and fell well below expectations, especially given the brand and price. On arrival, the doorman was friendly and helpful, escorting us to the elevator and directing us to reception on the 8th floor. Sadly, this was where the hospitality ended. The reception staff were cold, unhelpful, and clearly unfamiliar with standard check-in procedures for foreign guests. Our passports were temporarily held by the Public Security Bureau due to a job change, and we were issued official PSB receipts, which are legally valid temporary identification documents. These are commonly accepted by hotels in Beijing and elsewhere in China — we had no issues using them during recent stays in both Beijing and Harbin. Despite this, staff were confused, delayed our check-in by over 20 minutes close to 11pm, and refused to let us go to our room while they “figured it out,” offering no explanation and very poor communication throughout. We were questioned unnecessarily about visa expiry and whether we needed to leave China, which was both irrelevant and uncomfortable. Eventually, we were handed room keys without being told our room number, floor, or given any directions. Later that night, around 11pm, we requested to change rooms due to loud shouting children next door. The walls in this hotel are extremely thin, making it impossible to rest when neighbouring rooms are noisy. We were told we were being “upgraded,” however the room we were moved to was completely unacceptable: drawings and markings on the walls, visible dirt and stains in the bathtub, a cold room, and heavy traffic noise from outside. This was absolutely not an upgrade. As a result, close to midnight, we were forced to move back to our original room, meaning packing and unpacking twice late at night after an already exhausting day, resulting in very poor sleep. After the stay, I contacted the hotel manager, Chris, to raise these issues. Unfortunately, the response consisted mainly of half-hearted excuses incorrectly claiming our documentation was not valid (which it was), while our request for appropriate compensation for the significant inconvenience was ignored. This lack of accountability was deeply disappointing. In addition, I feel it is important to warn future guests about what appeared to be taxi scams operating directly outside the hotel. While attempting to book a Didi to Nanshan Ski Resort, multiple drivers accepted the ride and then refused to take us unless we agreed to a “return trip” for a flat fee of 800 RMB, despite the Didi fare being approximately 200 RMB each way. Each time a new driver arrived, they already seemed aware of the previous conversation and quoted the same price. There was also a man waiting outside the hotel for much of the day who appeared to be coordinating with these drivers and targeting foreign guests. This was extremely uncomfortable and concerning. While breakfast was offered as compensation, it does not come close to addressing the delays, room issues, noise, poor service, and overall disruption we experienced. Overall, this hotel suffers from poor staff training, serious soundproofing issues, questionable cleanliness standards, and a lack of responsibility when problems arise. Combined with the concerning taxi situation outside, I would not recommend staying here unless significant improvements are made.
酒店回復：
Dear guest, thank you for choosing UrCove by HYATT Beijing Forbidden City as the accommodation during your visit to Beijing. I sincerely regret that we failed to provide you with a perfect stay experience! Regarding the 20-minutes check-in process upon your arrival, you were well aware of the special situation related to your passport. While comply with the requirements of the relevant government authorities, we made every effort to assist in reporting your unique situation and sincerely hope for your understanding. As for your request to change rooms, the hotel had a high occupancy rate that day, and we apologize for not being able to accommodate your needs with limited available vacancies. Concerning the external taxi issue you reported, we will escalate it to the relevant departments. Once again, we do apologize for not leaving you with a positive memory and look forward to your next visit to witness our improvements!
Guest（商務旅客） 2025-12-01
位置非常好，去天安門，王府井都很近 8樓可以俯瞰整個故宮一直到景山，昨天看了夕陽，今天遇到了雪景，非常美服務：小哥哥小姐姐都很好，很熱情且有禮貌，第一天晚上遇到了20點多的小餛飩，粥好像晚上一直有但是衞生真的有點惡心南
酒店回復：
親愛的賓客，感謝您選擇北京天安門逸扉酒店，謝謝您的意見！酒店地理位置確實如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店每日在前臺備有多種水果、冬日暖飲及小食供您免費享用。更令人稱絕的是：酒店8樓觀景露臺在整個區域內獨一無二，您可在酒店8樓鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！關于高級大床房，酒店在訂房網站上有清晰介紹，“窗外有墻體或遮擋”，相對應的，價格會更優惠一些，賓客們可以按需選擇。期待您的下次光臨，祝您和家人闔家幸福、萬事順遂！------酒店總經理 Tony 陳
Guest（情侶） 2025-12-01
酒店本身的地理位置就無可挑剔，步行15分鐘可達天安門和故宮，8樓露臺的皇城景色絕美，房間里的戴森吹風機、Portico洗護用品也盡顯品質，但Stella的貼心服務才是這次入住的點睛之筆。她用專業的態度、細致的關懷，真正詮釋了“逸扉”作為安心憩息港灣的意義，下次來北京一定還選這家，也特意要為Stella的優質服務點贊！
酒店回復：
親愛的賓客，感謝您選擇北京天安門逸扉酒店，非常高興看到伙伴們的優質服務能讓您感到滿意，Stella看到您的留言也表示非常的開心，謝謝您的5分滿分好評！酒店地理位置確實如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店每日在前臺備有多種水果、冬日暖飲及小食供您免費享用。更令人稱絕的是：酒店8樓觀景露臺在整個區域內獨一無二，您可在酒店8樓鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！期待您的下次光臨，祝您和家人闔家幸福、萬事順遂！------酒店總經理 Tony 陳
Guest（情侶） 2025-12-01
酒店隔音很一般，房間設施也一般，浴室老舊，淋浴花灑不能左右調節位置，必須噴到玻璃門方向，玻璃底下還漏水，沒有密封膠條，直接流成水簾洞，要是長者滑倒了就不好了。打電話叫了前臺，態度很好，給上來打掃了一次，拖鞋全濕了，讓機器人送，就是始終沒有收到。第二天依舊漏水，但是滿房也沒給換也沒有給修，第二天混過去算了。總覺得廁所有隱隱的煙味，懷疑是樓下有人躲在廁所抽煙。熊孩子一早在走廊大喊大叫，隔音特別差，就好像在房間里喊，喜歡清靜睡懶覺的千萬避雷。酒店公共酒店酒店位置離故宮算近了，但是離地鐵站也不算近，打車去景點太塞車了。 8 樓的大堂室內有三個些位置不錯，能俯瞰整個故宮，但是位置太少，總被人占著咖啡不錯，住店登錄一下可以 88 折。冬天冷不能坐外面的酒吧或者喝咖啡，其他季節應該還行不錯。不用駐住店了，來喝個咖啡就可以了，咖啡略貴，但是杯子盤子很有特色，值得來。
酒店回復：
親愛的賓客，感謝您選擇北京天安門逸扉酒店，抱歉未能給您留下完美的入住體驗。謝謝您的反饋，酒店會立刻跟進了解情況，并采取對應措施解決相應問題。酒店地理位置如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店8樓觀景露臺在整個區域內獨一無二，您可在酒店8樓一邊享用特調咖啡，一邊鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！期待您的下次光臨，祝愿您和家人新年快樂！工作順意、生活精彩！------酒店總經理 Tony 陳
Guest（家庭旅游） 2025-11-01
香江意舍酒店真的讓人驚喜！位置好到沒話説，出門游玩特別方便，周邊景點都離得超近，步行就能輕松到達。天安門、故宮、國家博物館這些熱門去處近在咫尺，省去了不少趕路時間。小潘小兵服務很好還送了小朋友生日小禮物，住得特別舒心，五星好評下次來肯定還選這里！
酒店回復：
歡迎同行來我們家交流。我們酒店的地理位置確實如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店每日在前臺備有多種水果、冬日暖飲及小食供賓客免費享用。更令人稱絕的是：酒店8樓觀景露臺在整個區域內獨一無二，沒有任何其他酒店可比，賓客可在酒店8樓鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！祝您生意興隆、財源廣進！------酒店總經理 Tony 陳
Guest（家庭旅游） 2025-11-01
逸霏酒店位置特別好，在離天安門很近的地方，步行到故宮15分鐘左右。看升旗的話，步行到3號安檢口12分鐘左右。6002的泰迪熊房間下水道味道太大了，溝通后給調換了一間房。服務還是不錯的。房間配有免費皮爺膠囊咖啡，天臺非常適合拍照，整體體驗不錯，看升旗的首選酒店。
酒店回復：
親愛的賓客，感謝您選擇北京天安門逸扉酒店，很開心看到伙伴們的服務和酒店的方方面面都能讓您感到滿意。酒店地理位置如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店每日在前臺備有多種水果、冬日暖飲及小食供您免費享用。更令人稱絕的是：酒店8樓觀景露臺在整個區域內獨一無二，您可在酒店8樓鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！！祝您和家人闔家幸福、萬事順遂！------酒店總經理 Tony 陳
Guest（家庭旅游） 2025-11-01
酒店位置非常好，走路10分鐘可以到天安門廣場還有故宮，露臺能看到故宮跟天安門美景，大堂有自助茶水跟水果。員工非常友好樂于助人，幫助我們很多。早餐種類豐盛有鮮榨果汁非常加分。房間衞生乾凈迷你吧飲品餅乾都免費還有膠囊咖啡，性價比高，下次來北京還是會選擇這里
酒店回復：
親愛的賓客，感謝您選擇北京天安門逸扉酒店，很開心看到伙伴們的服務和酒店的方方面面都能讓您感到滿意，謝謝您的5分滿分好評！酒店地理位置確實如您所説，非常優越，位于京城的絕對中心區域，無論是去王府井、天安門，還是前往國博，步行都非常方便，更是您一早前去觀看升旗儀式的最佳下榻酒店。不僅如此，酒店每日在前臺備有多種水果、冬日暖飲及小食供您免費享用。更令人稱絕的是：酒店8樓觀景露臺在整個區域內獨一無二，您可在酒店8樓鳥瞰故宮全景，無論是朝陽初升，還是夕陽西下，美麗的景色真的是嘆為觀止！期待您的下次光臨，祝您和家人闔家幸福、萬事順遂！------酒店總經理 Tony 陳
會員7171（其他） 2020-10-04
酒店地處北京心臟，位置絕佳，去天安門廣場地區，故宮，前門，王府井商圈等十分方便，交通也便利，但最好別開車坐出租，經常交通管制，搭公交地鐵為好。酒店雖然陳舊一些了，但還算整潔干凈，服務態度良好，餐廳菜品也不錯，只是早餐有些小貴，但在這黃金地段也算不錯了。
會員7093（獨自旅行） 2020-10-02
酒店地理位置非常優越，樓上還有個小花園，可以看到故宮，酒店位置離故宮，和天安門廣場，王府井百貨步行街，都是幾分鐘的路程，非常方便，非常滿意，值得推薦
會員4495（其他） 2020-10-01
看升旗很方便，祖國的心臟啊，位置沒的說，離天安門、王府井都近。出門右轉有個毛小青美食城，進去才知是毛爺爺的侄女開的，正常湖南菜，我愛毛爺爺！

北京天安門逸扉酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（情侶） 2025-12-01

Guest（情侶） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

會員7171（其他） 2020-10-04

會員7093（獨自旅行） 2020-10-02

會員4495（其他） 2020-10-01

客戶評價由實住客人提供的真實點評