Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the charm of our property, from the idyllic setting between vineyards and coastline to the warmth of our team and the quality of the cuisine. It’s also a pleasure to know that the character of our French-style rooms added to your experience. Your kind words truly mean a lot to us. We hope to have the pleasure of welcoming you back soon for another beautiful stay in Provence. Warm regards, The Chateau de Valmer Team
Chère Madame, Cher Monsieur, Un grand merci pour votre retour si positif ! Nous sommes ravis que votre soirée en famille au Chateau Valmer ait été à la hauteur de vos attentes. Votre mention du cadre, du repas et de notre équipe nous touche particulièrement. Ce fut un réel plaisir de vous accueillir, et nous espérons avoir le bonheur de vous recevoir à nouveau pour une prochaine belle expérience. Cordialement, L’équipe du Chateau de Valmer
Dear Dimitri, Thank you so much for your kind words. We're delighted to hear that you enjoyed the unique blend of country charm and seaside relaxation, it’s something we’re truly proud to offer. Your compliments about our staff, the cuisine, and the beautiful surroundings mean a great deal to us. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay very soon. Warm regards, The Chateau de Valmer Team
Dear Frederic, Thank you for your wonderful feedback! We're truly delighted to hear that your experience with us was such a memorable one. It’s especially rewarding to know that you enjoyed every aspect, from the service and restaurants to the family-friendly atmosphere, spa, and surroundings. Your kind words about the value we offer mean a lot, especially coming from someone familiar with the area. We look forward to welcoming you and your family back very soon for another spectacular stay! Warm regards, The Chateau de Valmer Team
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations, especially as you came to us based on a personal recommendation. Please accept our sincere apologies for the various elements of your stay that fell short. We deeply regret that the suite, despite its beautiful view, did not reflect the standards of comfort and attention to detail that we aim to provide. Your comments regarding the condition of the furnishings, the carpet, and even the placement of decorative items have been noted with great care and will be addressed by our maintenance and housekeeping teams. Equally concerning are your remarks about the atmosphere and service. We understand how important it is to feel genuinely welcomed and cared for—especially in a property affiliated with Relais & Chateaux—and we are very sorry you felt this was not the case. Please rest assured that your feedback has been shared with our entire team, and steps are being taken to improve training and guest service attentiveness. While we regret that we did not succeed in offering you the experience you had hoped for, we are grateful for your honest input. It is only through feedback like yours that we can continue to grow and improve. Should you ever consider giving us another opportunity, we would welcome the chance to provide you with a stay that is truly reflective of our values and the trust that guests place in us. Warm regards, The Chateau de Valmer Team
Dear Rebecca, Thank you so much for taking the time to share your experience. We’re thrilled to hear that your stay was perfect and that so many aspects, from the warm welcome at reception to the comfort of the pool area and your room, met your expectations. Your kind words about our staff, the well-maintained grounds, and both our restaurants are greatly appreciated. We also value your honest feedback regarding the breakfast setup and we’ve already passed your comment along to our breakfast team to ensure the pastries are better protected moving forward. It was a real pleasure to have you with us, and we hope to welcome you back again soon for another wonderful stay. Warm regards, The Chateau de Valmer Team
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to learn that you had a positive experience at our restaurant. It is gratifying to know that the location, ambiance, and cuisine met your expectations. We also appreciate your recognition of the service provided by your waiter. Our team is committed to maintaining high standards, both in terms of culinary presentation and overall guest experience. Your kind remarks about the chef and the dishes are truly appreciated. We look forward to the opportunity of welcoming you again during a future visit to France. Sincerely, The Management