瓦尔玛城堡酒店(Chateau de Valmer)-住客评论

Guest（Couple） 2025-10-01
We had a fantastic 5-days stay at Chateau de Valmer as a couple towards the end of September. Everything was perfect, starting from the warm welcome on our arrival. It is a superb property, ideally situated a stone's throw from the beach, we enjoyed walking every day the long alley surrounded by palm trees that gave us such a tranquil feeling. We had dinner 3 time at La Bastide, and every time it was a delight; delicious dishes and great wines in a cosy and friendly atmosphere. Relaxing around the outdoor pool and in the Spa area was bliss! We thoroughly relaxed and recharged out batteries. Finally, warm thanks to all staff, with special mention to Hamed, who helped us from day 1 with luggage, tips for things to do and places to go in the region and genuinely lovely chats, and to Maxime from the bar, who expertly prepared delicious cocktails and kept us entertained. We hope to be able to return next year. Thanks again.
Guest（Couple） 2025-09-01
The hotel grounds, staff, services and location all made for an outstanding visit. So peaceful and tranquil. We're looking forward to returning next year.
Guest（Family） 2025-09-01
The hotel policies seem to be not guest friendly. The room was loud and not worth the price we had to pay. Upon arrival we would have had to stay in a mouldy room which we denied. No refunds at all so far. Poached Eggs for breakfast with avocado toast cost 17 Euros extra. Ridiculous.
Guest（Couple） 2025-08-01
A beautiful R&C hotel, with a wonderful beach, sat amongst the vines and coastline of provenance. Friendly staff, delicious food. Beautiful, classically French rooms.
酒店回复：
Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed the charm of our property, from the idyllic setting between vineyards and coastline to the warmth of our team and the quality of the cuisine. It’s also a pleasure to know that the character of our French-style rooms added to your experience. Your kind words truly mean a lot to us. We hope to have the pleasure of welcoming you back soon for another beautiful stay in Provence. Warm regards, The Chateau de Valmer Team
Guest（其他） 2025-08-01
Superbe soirée passée en famille à Chateau Valmer, un cadre magnifique, un repas d'exception et un personnel au top. Merci pour cette magnifique découverte.
酒店回复：
Chère Madame, Cher Monsieur, Un grand merci pour votre retour si positif ! Nous sommes ravis que votre soirée en famille au Chateau Valmer ait été à la hauteur de vos attentes. Votre mention du cadre, du repas et de notre équipe nous touche particulièrement. Ce fut un réel plaisir de vous accueillir, et nous espérons avoir le bonheur de vous recevoir à nouveau pour une prochaine belle expérience. Cordialement, L’équipe du Chateau de Valmer
Guest（Other） 2025-06-01
Unique is the combination of country house and beach holiday. Excellent staff. Delicious food. Beautiful surroundings.
酒店回复：
Dear Dimitri, Thank you so much for your kind words. We're delighted to hear that you enjoyed the unique blend of country charm and seaside relaxation, it’s something we’re truly proud to offer. Your compliments about our staff, the cuisine, and the beautiful surroundings mean a great deal to us. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay very soon. Warm regards, The Chateau de Valmer Team
Guest（Other） 2025-06-01
Unbelievable experience. The staff is so nice and helpful, the restaurants are so so good, the grounds and location are so beautiful, the kid friendliness was perfect for our family, the gym/spa so perfect. Honestly the price/value is insane, especially in the area. Will definitely come back.
酒店回复：
Dear Frederic, Thank you for your wonderful feedback! We're truly delighted to hear that your experience with us was such a memorable one. It’s especially rewarding to know that you enjoyed every aspect, from the service and restaurants to the family-friendly atmosphere, spa, and surroundings. Your kind words about the value we offer mean a lot, especially coming from someone familiar with the area. We look forward to welcoming you and your family back very soon for another spectacular stay! Warm regards, The Chateau de Valmer Team
Guest（Couple） 2025-06-01
The hotel was recommended to us by friends, and we were really looking forward to it. My husband and I travel a lot around the world and always stay in very nice, unique hotels. Upon our arrival, we were very disappointed with the hotel; everything seemed devoid of character and leadership. Furthermore, we found the suite, which had a beautiful view, to be very worn and not up-to-date in terms of furnishings...it lacked attention to detail. Even the pictures and the mirror behind the television were hanging crooked. Furthermore, the carpet in the stairwell, on the steps, and in our room was very worn. We had the feeling that nothing had been done to this expensive hotel in decades, and that there was no hotel manager who truly cared about its guests. The staff was visibly overwhelmed and insecure. While I was working on my computer in the lounge area, they were vacuuming around me. During breakfast, no one came to ask if we wanted anything else or to clear away the used dishes. We would definitely never come again and are very surprised that this is supposed to be a Relais Chateaux Hotel.
酒店回复：
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations, especially as you came to us based on a personal recommendation. Please accept our sincere apologies for the various elements of your stay that fell short. We deeply regret that the suite, despite its beautiful view, did not reflect the standards of comfort and attention to detail that we aim to provide. Your comments regarding the condition of the furnishings, the carpet, and even the placement of decorative items have been noted with great care and will be addressed by our maintenance and housekeeping teams. Equally concerning are your remarks about the atmosphere and service. We understand how important it is to feel genuinely welcomed and cared for—especially in a property affiliated with Relais & Chateaux—and we are very sorry you felt this was not the case. Please rest assured that your feedback has been shared with our entire team, and steps are being taken to improve training and guest service attentiveness. While we regret that we did not succeed in offering you the experience you had hoped for, we are grateful for your honest input. It is only through feedback like yours that we can continue to grow and improve. Should you ever consider giving us another opportunity, we would welcome the chance to provide you with a stay that is truly reflective of our values and the trust that guests place in us. Warm regards, The Chateau de Valmer Team
Guest（Couple） 2025-06-01
Superb welcome from the reception staff who were very helpful assisting us with reservations for lunches / dinner. Pool area is very well maintained and serviced. Cushioned loungers and the pool is heated to a prefect temperature. Grounds very well maintained. Hotel restaurant and beach restaurant are both very good ( albeit expensive although typical for the area ). Room was very well maintained and the layout was perfect. Really we could not fault the property or the staff apart from one small comment which would be at breakfast the pastries were kept outside uncovered which is not ideal.
酒店回复：
Dear Rebecca, Thank you so much for taking the time to share your experience. We’re thrilled to hear that your stay was perfect and that so many aspects, from the warm welcome at reception to the comfort of the pool area and your room, met your expectations. Your kind words about our staff, the well-maintained grounds, and both our restaurants are greatly appreciated. We also value your honest feedback regarding the breakfast setup and we’ve already passed your comment along to our breakfast team to ensure the pastries are better protected moving forward. It was a real pleasure to have you with us, and we hope to welcome you back again soon for another wonderful stay. Warm regards, The Chateau de Valmer Team
Guest（Other） 2025-06-01
Such a wonderful experience. The location, ambience, and food were all incredible. My waiter was so helpful. The food was not only tasty but also works of art. I look forward to returning when visiting France. The chef is magnificent and can’t wait to try new masterpieces
酒店回复：
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to learn that you had a positive experience at our restaurant. It is gratifying to know that the location, ambiance, and cuisine met your expectations. We also appreciate your recognition of the service provided by your waiter. Our team is committed to maintaining high standards, both in terms of culinary presentation and overall guest experience. Your kind remarks about the chef and the dishes are truly appreciated. We look forward to the opportunity of welcoming you again during a future visit to France. Sincerely, The Management

瓦尔玛城堡酒店(Chateau de Valmer)

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

Guest（Couple） 2025-08-01

Guest（其他） 2025-08-01

Guest（Other） 2025-06-01

Guest（Other） 2025-06-01

Guest（Couple） 2025-06-01

Guest（Couple） 2025-06-01

Guest（Other） 2025-06-01

客户评价由实住客人提供的真实点评