Dear Mrs. Thank you very much for your feedback. We are glad to hear that you enjoyed your stay overall, especially the food and the service provided by our pool staff. Regarding your comments about our colleague with dark hair, possibly named Zehra – we are quite surprised to hear this, as we have never received similar feedback about her before. Please know that we take all guest concerns seriously, and we will certainly look into this matter carefully and speak with her directly. The comfort and well-being of our guests are our top priorities, and we truly appreciate you bringing this to our attention. Warm regards, Tanja Husar Accommodation manager
Dear Guest. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, particularly regarding the condition of some areas, the restaurant service, and the older part of the rooms. Your comments are important to us, and we are truly sorry that certain aspects of your visit did not meet your expectations. Please allow us to inform you that our hotel is currently undergoing a renovation process. While a number of our rooms and facilities have already been fully renovated, some areas are still awaiting refurbishment. We are working hard to complete these improvements in order to provide a more comfortable and enjoyable experience for all our guests. We also appreciate your comments regarding the restaurant staff and will address this with the team to ensure better service going forward. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, so you can experience the improvements firsthand. Warm regards, Tanja Husar Accommodation manager
Dear Mrs. Anamari. It is always our pleasure to welcome you to hotel Termal**** in particular. We certainly value your patronage and are very appreciative of your feedback, I sincerely thank you for that. Guest experience is really important for us. We want to make the time they spend here unforgettable and especially we like to make them feel "at home". We are always surprised and moved when we read such beautiful and warm words. Our staff sincerely thanks you for your compliments. We hope to welcome you back soon to restore your confidence in us and until then I send you my best regards. Tanja Husar Accommodation manager
Sehr geehrte G?ste. Wir bedanken uns für Ihren Besuch im Terme 3000 Moravske Toplice. Vielen lieben Dank für Ihr nettes Feedback. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und dass Sie viel Freude an unserem Thermalwasser fanden. Wir freuen uns sehr um die positive Mitteilunge bezüglich unsere Mitarbeiter, die haben sich über Ihr Lob sehr gefreut. Auf ein Wiedersehen würden wir uns sehr freuen. Liebe Grü?e, Tanja Husar, Direktorin der Unterkunftskapazit?ten
