坎昆帕尔马别墅海滩水疗度假村-住客评论

Guest（Other） 2026-03-01
Food was really amazing and fresh staff is also very friendly great resort for vacation nothing less nothing more clean pools great food highly recommend.
酒店回复：
Dear guest,Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the food, our friendly staff, clean pools, and overall resort experience. Your recommendation means a lot to us.We look forward to welcoming you back for another wonderful vacation!Kind regards.Martin VazquezGeneral ManagerVilla del Palmar
Guest（Couple） 2026-03-01
The property was absolutely wonderful. From the moment you arrive you are treated like a celebrity, with fresh cool towels to wipe down with, check in was a breeze, the use of a bracelet for room access and purchases is so nice and worry free. The rooms are spectacular with amazing views, fully stocked mini fridge, and lots of space to move around. The staff was absolutely wonderful, always passing with a smile, a hand over their heart and a "Buenos Dias". The food was mostly amazing (some exceptions, but that can likely just be chalked up to personal preferences, overall food is a definite 9.5/10). The only thing I would say would be nice is a bit more in the way of nightlife and entertainment, but if that isnt your thing and you prefer to just relax and maybe watch some TV or a movie at night, you will love this place. A big thank you and kudos to our 2 favorite staglff members from the week, Daniel at the poolside bar who was always friendly and made amazing drinks, and Ruben who was there almost every day by the pool, who was always so friendly and really went out of his way to make us feel welcome.
酒店回复：
Dear guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, our facilities, and the service provided by our team.We truly appreciate your kind words, especially regarding Daniel and Ruben—we will gladly share your recognition with them.Thank you as well for your feedback on entertainment; it will be shared with the appropriate team.We hope to welcome you back again soon.Warm regards,Martin VazquezGeneral ManagerVilla del Palmar Cancun
Guest（Traveling with friends） 2026-03-01
I had a great stay at this hotel. The food was fantastic—everything was fresh, well-prepared, and exceeded expectations. The staff were equally impressive: very friendly, welcoming, and always willing to help with anything we needed. Their service really made the experience even better. I would definitely stay here again and highly recommend it to others.
Guest（Traveling with friends） 2026-03-01
Loved the staff, they were all so wonderful. Shout out to Guen. The property was fantastic. I love the style of property. Pools were incredible as was the beach. Can’t wait to go back.
Guest（Traveling with friends） 2026-03-01
The hotel was great. The food in the restaurants was good. Felt safe and secure to stay. The staff was very courteous and efficient. The prices is a little expensive, but he experience was good.
Guest（家庭旅游） 2026-03-01
Beau logement, grande terrasse, belle vue. Très beau la nuit avec toutes les lumières du resort. Wifi était bien, le choix de télé ok mais bizarre de ne pas proposer des postes comme Netflix en streaming. Le buffet du matin offrait de nombreuses options. La grosse déception cependant a été le prix ridicule que nous avons d? payer pour manger le buffet très moyen le soir au Capricios. N’ayant pas choisi le tout inclus, nous l’avons regretté amèrement quand on a payé 300$ pour un repas moyen, le vin n’était pas inclus et le serveur ne nous l’a pas dit. Au moment de partir, il nous a rapidement montré la facture en disant qu’on pouvait ajouter un pourboire si on voulait. J’ai ajouté 15% (400 pesos) alors qu’il y avait déjà un pourboire de 400 pesos dans la facture. Très fachée de cette fa?on de faire, de nous surcharger comme si nous étions des millionnaires. Dans la chambre il y avait de la bière était au moins 100 pesos (9$) et le mini Market HORS de PRIX, le double de la vie réelle. Dommage.
酒店回复：
Dear guest,Thank you for sharing your feedback. We are glad you enjoyed the room, terrace, and breakfast options. We sincerely apologize for the inconvenience you experienced with the dinner billing and minibar prices. Your comments have been shared with the relevant teams to help us improve. We hope to have the opportunity to welcome you back and provide a smoother experience in the future.Best regards,Martin VazquezGeneral ManagerVilla del Palmar Cancun
Guest（Family） 2026-02-01
Gorgeous room and property. The staff was always very friendly and eager to help. Food was DELICIOUS. Be sure to make reservations well ahead of time at the restaurants. Also get towels on chairs on the beach or by the pool very early to reserve them. They go quickly. We took the catamaran to Isla which was amazing. We were able to get the VIP discount by enduring the sales pitch. Warning: They push HARD to get you to sign up, and it took up nearly two hours of our morning. Other than that, it was a wonderful stay.
酒店回复：
Dear guest,Thank you for your wonderful 10/10 review! We’re delighted you enjoyed your room, our property, the friendly service, and especially the delicious food.We truly appreciate your helpful tips and your feedback regarding the membership presentation. Your comments are very important to us, and we will share them with our team to continue improving our guest experience.It was a pleasure having you with us, and we hope to welcome you back again soon!Warm regards,Martin RodriguezGeneral Manager
Guest（Other） 2026-02-01
Visited with my wife and two you kinds (9 & 4). The rooms were beautiful. The property was amazing. Everything about this place was great. Staff members were super helpful, happy, and friendly. Highly recommend the place. Long story but, I originally only planned on staying here for the last night of our vacation (Sunday night, leave Monday) but, due to weather issues back at home. I couldn’t get a flight home until Thursday. Luckily this place has availability to extend my stay. Very helpful in a tough situation. We did one of the garden rooms the first night without all inclusive (again was supposed to be just one night). We loved the first floor level especially for the four year old. He could just walk out and enjoy the lawn between the pool. Very easy location for the kids without having to deal with an elevator. Remaining nights we had a one bedroom with a king and pull out couch. It was huge. Beautiful spot. We ended up doing the all inclusive for remaining stay and that was a good call. The property is kind of isolated and far from the main part of Cancun so, you are kind of forced to eat on site. However, there are so many food options that are really good.
酒店回复：
Dear guest,Thank you so much for your wonderful review. We’re delighted to hear that you and your family enjoyed both the Garden Room and the one-bedroom suite, and that the all-inclusive option worked out well for your extended stay.We’re especially glad we could assist during the unexpected travel changes and help make the situation a little easier for you. Your kind words about our team truly mean a lot.We hope to welcome you and your family back again soon!Warm regards,Martin RodriguezGeneral ManagerVilla del Palmar Cancun
Guest（情侣） 2026-02-01
Service was very disappointing. Housekeeping knocked on door twice with Do Not Disturb sign on door. Front desk woke us up early in morning trying to sell timeshare. Front desk was helping me and then just walked away and didn't return for 15 minutes.
酒店回复：
Dear guest,Thank you for sharing your feedback. We sincerely apologize for the disappointing experiences you encountered during your stay. Please know that your comments have been shared with our team so we can address these issues and improve our service. We truly value your feedback and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Martin RodriguezGeneral MangerVilla del Palmar Cancun
Guest（Family） 2026-01-01
The service was excellent. The food at Davino, La Casona, and Legends was fantastic. We enjoyed the adult only pool the most as it was the quietest.
酒店回复：
Dear Guest,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job and that you loved our restaurants. Your comments inspire us to continue improving.It will be an honor for us to welcome you back soon and offer you, our hospitality.Kind regards,Martin RodriguezGeneral ManagerVilla del Palmar Cancún

坎昆帕尔马别墅海滩水疗度假村

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-03-01

Guest（Couple） 2026-03-01

Guest（Traveling with friends） 2026-03-01

Guest（Traveling with friends） 2026-03-01

Guest（Traveling with friends） 2026-03-01

Guest（家庭旅游） 2026-03-01

Guest（Family） 2026-02-01

Guest（Other） 2026-02-01

Guest（情侣） 2026-02-01

Guest（Family） 2026-01-01

客户评价由实住客人提供的真实点评