Dear Peter, Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to hear that you found the hotel perfect in many ways. Please accept our sincere apologies for the disturbances you encountered during the night. It would be our pleasure to welcome you and your family back for an even more seamless and relaxing stay.
Dear Gary,Thank you for your kind words and for sharing your experience with us. We look forward to welcoming you back soon for another refined and memorable stay.
Dear Norihiko,We are happy to hear you enjoyed your stay overall. Thank you for the constructive feedback. We have shared your comments with the team. We hope to welcome you back.
Dear Alexander,Thank you for taking the time to share your experience. We're genuinely sorry to hear that your stay did not meet expectations. We understand your concerns about pricing and fees; however, they are listed in the confirmation email and hotel guide of our website. Your feedback is being shared with our management team so we can continue to improve. We hope you'll consider giving us another opportunity in the future to provide the experience you rightfully expected.
Dear Sylvie, Thank you for sharing your feedback. We understand how these details impact your overall impression, and while we regret that we missed the mark this time, we do hope you might consider giving us the opportunity to provide the elevated and seamless experience that Shutters on the Beach is known for.
Dear Kathleen,Thank you for taking the time to share your experience with us. We're so glad you enjoyed the hotel and our convenient location. We hope to have the pleasure of welcoming you back in the future!
