The check in process was a line out the door with only 2 d so clerks. There was no hot water and the staff was aware of issue but it was not communicated to us at check-in. When a call made to engineer was placed, there was no follow through or contact communication again that the hotel was experiencing an issue. There was no airflow in our room even after several attempts to lower temperature. There were no slippers to wear to pool but others had them. There were guests allowed to stay outside in garden area until 2 am with no regard to volume and sleep disturbance. The kitchen for dinner was out of almost everything on the menu at 5pm. At check out, there were charges for valet and room bar in error. This was quickly removed per clerk and resort fee hopefully refunded. Was looking forward to bringing the New Year in luxury and style and it did not meet expectations sadly.
The overall feeling of the hotel. It was so classy and warm. The staff was so lovely and kind. You can tell that everyone loves working there. Food was amazing. The check in process was so personal and different from all other experiences. Can’t wait to come back and stay!
Everything was excellent. Only thing was we couldn’t get meals there because they had no reservations. Had to go out. If you were staying on property and you could eat there it would be nice. Staff everyone to a person were courteous and friendly. Property is well maintained clean. A beautiful place.
Beautiful spotless room. Grounds were gorgeous and staff was wonderful!!!
酒店回复：
Thank you so much for sharing your great experience with us and posting those beautiful pictures. Looking forward to welcoming you back. Cavalier Team!
check-in took 30 minutes... long line and only 1 person working.
both bathroom sinks were stopped up. had to wait 1 1/2 hrs for maintenance to clear.
otherwise great.
This hotel was amazing overall. We visited in June 2025 and they were having clear AC issues in the main lobby and lobby bar areas as it was very hot, but overall a great hotel
Hotel is beautifully restored and well maintained and it has great amenities, most notably its beachfront pool and restaurant. Staff for the most part was excellent, with just a couple of exceptions. Restaurant was excellent, and daily events fun for those who chose to participate.
