Dear Guest,Thank you so much for your wonderful review! It was truly a pleasure to have you stay with us at Hotel Barberini.We are thrilled to hear that we exceeded your expectations from the moment you arrived. Our team takes great pride in providing early access to rooms whenever possible and sharing the best local tips to make your Roman holiday special.I am especially happy that you enjoyed the rooftop bar experience. I will be sure to share your kind words with the staff who looked after you that evening; they will be delighted to know they were the highlight of your stay. It is also great to hear you enjoyed our breakfast and found your room to be a comfortable retreat.We look forward to welcoming you back to your "Home in Rome" very soon!Warm regards,Mattia Pira Hotel Barberini
Thank you very much for sharing your experience at Hotel Barberini!We are delighted to hear that you found our location terrific and that you appreciated the good variety of breakfast items. We are also pleased that you found your room to be clean.We apologize if operating the shower was tricky; our staff is always available 24/7 to assist guests with any needs or to provide immediate instructions.We hope to welcome you back as our guest in the future!Kind regardsMattia PiraHB
Dear Guest,Thank you so much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our staff pleasant, your room comfortable, and that you enjoyed our breakfast service.We look forward to welcoming you back again in the near future.Warm regards,Mattia Pira Guest Relations
Dear Guest,Thank you very much for taking the time to share your feedback following your stay at Hotel Barberini.We are delighted to hear that you found our staff wonderful and our location good—these are certainly highlights we are very proud of!We have taken note of your comments regarding the room on the first floor. Regarding the shutters that you found difficult to open, please know that they are equipped with a simple hook locking system that can be easily disengaged. We want to assure you that our reception is available 24 hours a day, and we would have been more than happy to send a member of our team immediately, day or night, to assist you in opening them fully. We are truly sorry that you missed out on the natural light you desired, as we could have certainly helped you enjoy a brighter stay had we been informed during your visit.We sincerely apologize for the issues you experienced in the bathroom, particularly the peeling wallpaper in the shower area and the non-functioning outlet. Please be assured that we are addressing these maintenance issues promptly, as guest comfort and room quality are of the utmost importance to us.We hope to have the opportunity to welcome you back in the future for a stay that fully reflects the high standards of comfort and service we strive to provide.Best regards,Mattia Pira Hotel Barberini
Thank you so much for taking the time to share your feedback regarding your stay with us.. We were delighted to see your positive rating of 8/10 on *******.We are especially pleased to hear that you found our location to be perfect, allowing you to easily visit all the attractions on foot or by using the nearby Metro. It is also wonderful to know that you appreciated the variety of restaurants in the vicinity.Furthermore, your kind words about our staff being friendly and helpful are greatly appreciated. We strive to provide excellent service, and it is rewarding when our efforts are recognized.We hope to welcome you back again on your next visit!Sincerely,Mattia Pira Guest Relations
Thank you so much for taking the time to share your feedback following your recent stay at our hotel. We were delighted to read your excellent 10/10 review on *******!It is always our goal to provide an outstanding experience, and we are thrilled to hear that you found the staff to be very helpful and your room spotless. These comments are a great encouragement to our entire team.We are also very pleased that you enjoyed our gorgeous rooftop bar and appreciated the hotel's great location.We truly value your business and are very much looking forward to welcoming you back soon!Warm regards,Mattia Pira Guest Relations
Thank you for your excellent 10/10 review! We are thrilled to hear that you found our location excellent for walking to key sites like the Trevi Fountain, the Pantheon, and the Spanish Steps.It is wonderful that you highlighted the friendly and professional service provided by our team, invcluding for my special mention.Regarding the iron, we understand the inconvenience but or safety regulations, we are unable to leave irons in the rooms, however, we are pleased to offer a dedicated ironing room available 24 hours a day near the reception area for your convenience.We hope to welcome you back to Hotel Barberini very soon!Sincerely,Mattia Pira Guest Relations
Dear GuestThank you for taking the time to share your feedback regarding your stay with us from November 16th. We appreciate you choosing our hotel and are glad to hear that you found the front desk staff helpful and kind – we strive to provide excellent service and your recognition of their efforts is greatly valued.We sincerely regret that you found the room size and heating to be unsatisfactory, and that you felt the value for money was not met.We would like to clarify the booking details for your reservation. Our records indicate that your booking was originally for a Single Room, designed for one occupant. Upon your arrival, as there were two of you, our team worked diligently to find a solution, we were fortunate to have an Economy Double Room available, which we upgraded you to. This was to ensure that you both could be accommodated, as otherwise, you would have been faced with the inconvenience of having to find an alternative hotel for the night. The additional charge covered the difference for the larger room and the second occupant.We understand your disappointment with the room's size, but we are pleased that our team was able to provide a solution and prevent a major disruption to your travel plans.Thank you once again for your feedback and for highlighting the positive interaction with our staff. We hope to welcome you back in the future, perhaps with a future booking for a larger room category suitable for two.Sincerely,Mattia Pira Guest Relations
Thank you for your excellent review.We are delighted to learn that you had such a positive experience at Hotel Barberini and that you rated your stay with a perfect 10/10.Your compliments regarding our very nice staff and excellent service are greatly appreciated and serve as the highest reward for our entire team.We look forward to welcoming you back soon.Sincerely,Mattia Pira Guest Relations
