美利亚索勒尼夫酒店-住客评论

Guest（Other） 2025-01-01
Short stay at Melia Sol Y Nieve Hotel was OK, but a little further from the ski lifts than I had hoped. Was very disappointed to find the the hotel charged me 4 euros for a Coke that I never had from the mini bar.
Guest（Family） 2025-01-01
We stayed 4 nights in this very nice hotel in the centre of the resort, close to the ski lifts. It was so clean and comfortable. The staff were very helpful and welcoming. The buffet breakfast was superb, both in the quality and the quantity of the food. The ski locker area in the basement was clean and easily accessible. Can't praise it enough really - we'd definitely go back.
酒店回复：
Dear Susan, Thank you very much for your kind review. It is heartwarming to hear that our hotel's central location enhanced your stay, providing easy access to the ski lifts and the vibrant heart of the resort. Your kind words about the cleanliness and comfort of our accommodations reaffirm our commitment to providing exceptional room experiences. We are also delighted that our staff's welcoming and helpful service culture made a positive impact on your stay. The gastronomic experiences, particularly our buffet breakfast, are designed to offer a variety of high-quality options to start the day right, and we're thrilled it met your expectations. Your appreciation for the ski locker area's cleanliness and accessibility is greatly valued, as we strive to offer convenient amenities for our skiing enthusiasts. It would be a pleasure to welcome you back. Best wishes, Laura López, Voice of Customer Coordinator
Guest（Traveling with friends） 2025-01-01
I booked this hotel as I am an independent travel agent and I was looking forward to writing a review for this hotel for my potential clients and my network of other agents who would advise their clients to visit. Upon arrival, check in was slow and disorganised and took quite a while. We had booked 2 rooms and luckily for us one of the rooms was upgraded to the level (no one told us at the time - we found out a day later when I checked the app) The second room was booked as a standard deluxe, but no one at check in even attempted to upsell an upgrade which was a shame as my friends would have paid for it if offered. A little disappointing that our room upgrade didn't come with all the benefits of the level tier - again had we known we would have paid the extra. Apart from check in all was fantastic at the hotel, we bought our lift passes at the machine in reception and I had booked our ski are with a company that partnered with the hotel so that was a breeze. Breakfast was wonderful, loads of choice and good quality food. We wanted to use the spa in the hotel and when we enquired we were told it was €39 pp, but if we listened to a 30min sales pitch we could go for free. We decided to see if the spa in the sister hotel was any cheaper and when we rang they said it was €25pp, so we booked it. On arrival we were told the spa was included in our package so it was free. A lot of confusion and misleading information here. Really the spa facilities should be included in the room stay. Especially as we were only allocated 1h 30mins. On check out, we purposely left a ski jacket in the room as the pocket zip had broken and we thought maybe one of the staff may like to keep it as it was in good condition and expensive but we already had bought a new one. I always leave toiletries or anything that staff could use again as I know it is appreciated. When we arrived home a few hours later my husband realised he had left his wedding ring on the bedside table when packing. He immediately rang the hotel who told him to call back the next day as no one from housekeeping was there. THREE days later he finally got through to housekeeping and asked had a ring been found and they said no. We asked was anything found in the room, they said no. They also failed to mention about the jacket being left in the room. After we sent an email directly to the hotel saying a ring and jacket was left, a few days later MIRACULOUSLY the ring and jacket had been found. Then I receive a second email the next day to say only the jacket has been found. Very confusing. I paid the postage to have my items returned to me that were supposed to arrive by the 13th Jan and after not receiving them I contacted the hotel who told me the items haven't even left the hotel yet, this was nearly 2 weeks ago when I paid the postage. So I still have no idea after no reply, if the wedding ring will be in the package! After this I am struggling to see how I can recommend this hotel to
酒店回复：
Dear guest, Thank you for taking the time to provide this feedback. We're truly delighted to hear that you enjoyed the Alpine spirit of our accommodation and that our breakfast offerings were to your satisfaction, providing a wonderful start to your day on the slopes. It's also great to know that obtaining your lift passes and coordinating ski area arrangements went seamlessly and added to the positive aspects of your stay. We regret to hear that your experience with our check-in process and spa service did not meet your expectations. Our aim is to provide a swift and informative welcome, along with clear communication regarding our exclusive SPA access, particularly for The Level guests. We apologize for any confusion encountered and appreciate you bringing this to our attention. Regarding the oversight with your belongings, we understand the distress this may have caused, and we extend our sincerest apologies for any inconvenience. Our team values honesty and integrity, and we take such matters seriously to ensure our guests' peace of mind. We look forward to welcoming you very soon. Best regards, Martina Piovesan, Voice of Customer Coordinator
Guest（与好友旅游） 2025-01-01
Me he alojado varias veces en este hotel con mi marido y mi peque. Esta vez vine con amigos, ha sido una estancia muy agradable. Es un hotel increíble muy bien situado, cuenta con spa, guarda ski, mini club para los ni?os. El personal es espectacular muy gentiles y profesionales, siempre sonrientes y dispuesto ayudar. Muy recomendable. Para mí es un 5 estrellas. Volveré sin duda.
酒店回复：
Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma. Nos complace enormemente saber que su estancia ha sido agradable y que la ubicación, nuestro spa y el Kidsdom han contribuido a una experiencia memorable. Es un orgullo para nuestro equipo recibir comentarios tan positivos sobre su profesionalidad y amabilidad, reflejo de nuestra cultura de servicio. Nos encanta que destaque nuestras instalaciones, ideales tanto para relajarse como para disfrutar del esquí, y que nos considere un hotel de cinco estrellas. Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso. ?Hasta pronto! Laura López, Voice of Customer Coordinator
Guest（独自旅游） 2025-01-01
Es la segunda vez que vengo y volveré cada vez que venga a esquiar a sierra nevada. Esta vez tuve que cambiar dos veces fechas, la primera por que la estación de esquí no habia abierto y la otra por razones personales y todo fue dar facilidades (gracias a ... he olvidado su nombre pero sé que se apellidaba Garcia como yo y que el segundo apellido empieza por L). He disfrutado mucho al acabar de esquiar las sesiones con Lydia, Fran y Ximo de pilates, estiramientos y spinning en el gimnasio. Hasta el próximo a?o.
酒店回复：
Estimado Ignacio, Tras leer su amable rese?a quedamos con la satisfacción del deber cumplido al saber por sus comentarios que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios sobre la atención brindada, tan positivos, y le agradece su amabilidad. Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente, Laura López, Voice of Customer Coordinator
Guest（情侣） 2025-01-01
NI DE BROMA VALE LA MITAD DE LO QUE CUESTA: .- Insonorización totalmente inexistente: se escuchaban hasta los susurros en los pasillos y del resto de habitaciones. Si como a nosostros te toca un pasillo lleno de ni?os (que es natural que corran y jueguen de camino a sus habitaciones), dormir es tarea casi imposible. .- Para ser un 4 estrellas, ni albornoz ni zapatillas .- Ducha insufrible: cambio brusco de temperatura cada 5 segundos .- Muebles viejos, aunque en las habitaciones renovadas los han decapado para dale un aire moderno, a pesar de ser los mismos que los de las habitaciones Meliá (más económicas) .- Te recomiendan para el traslado a un taxista que supuestamente hace precio a los clientes alojados, y realmente cobra más caro. Aunque no es demostrable, huele a comisión. Cualquiera puede hacer la prueba llamando al que recomiendan y a los otros 3 que recomiendan en la web oficial de Sierra Nevada. Yo me ahorré 20€, nada más y nada menos. .- La televisión es vieja y de 43", con lo que es peque?a dada la distancia al cabecero de la cama. .- 5 horas después de mi salida del hotel, me hacen un cargo NO AUTORIZADO Y SIN AVISAR en mi tarjeta que, tras más de 20 llamadas para que me atendieran en Recepción (tarea casi imposible), logré que me devolvieran bajo aviso de acudir a Consumo. Dijeron que era por un supuesto consumo de mini bar QUE EN NINGúN CASO SE PRODUJO. Por nombrar LO úNICO QUE VALE MáS DE SUS 4 ESTRELLAS, el restaurante bufet: la atención del personal, la variedad y la calidad, fueron inmejorables (me alojé con media pensión, y supera a la mayoría de hoteles en los que he estado). Por todo ello, y salvo que tu prioridad sea el servicio de restaurante (La zona está llena de ellos), mejor escoger otra opción; desde luego, yo no volveré. Y, ahora, algún responsable del hotel pedirá disculpas y prometerá trabajar para mejorar esos aspectos......pero todo seguirá igual para los próximos clientes
酒店回复：
Estimado huésped, Gracias por alojarse en nuestro hotel y tomarse el tiempo de dejarnos su rese?a. Nos complace enormemente saber que disfrutó de nuestras opciones gastronómicas y que la atención recibida en nuestro restaurante cumplió con sus expectativas, reflejando nuestra cultura de servicio. Lamentamos profundamente los inconvenientes mencionados respecto a la insonorización y la experiencia en su habitación. Aunque nuestras instalaciones están dise?adas para ofrecer confort y una experiencia de descanso de calidad, tomamos nota de sus observaciones para revisar estos aspectos. Esperamos poder recibirle en otra oportunidad. Atentamente, Martina Piovesan, Voice of Customer Coordinator
Guest（Family） 2024-12-01
Nice on the outside, but dated and dysfunctional inside. Needs serious modernisation, lacks good heating (or too good, their answer, open the window), and decent working showers, they are small heads that didn't regulate the temperature, so needed to be fixed. The same as the fridge, was not working on arrival, so very warm drinks, until fixed, but not very cold. Booked a family room. The bunk bed protector bar was not safe, easily comes off and the kids pool is dark and gross (plus you need a reservation to use it, as kids and their parents are not allowed in the nice spa pool). The walls are so thin you can hear the next door room snoring, talking, pooping, etc, and if you are on a corner to the street expect music to be heard. Not worth the money, nor was it 4 stars, should be 3, but the spa pushes it up. One of the worst melia hotels i have been to in Spain, disappointing, and overpriced. That being said most if the staff are nice and try to accommodate, but the old building is against them.
酒店回复：
Dear Ricardo, Thank you for taking the time to share your review. We're delighted to hear that our team made a positive impression with their service culture. It's also gratifying to know that the unique ambiance of our hotel and the dedication of our staff stood out to you. We regret to hear that certain aspects of your room experience did not meet your expectations. Our hotel is designed with an Alpine spirit and we strive to ensure that heating and amenities such as showers and refrigerators provide comfort and convenience.We appreciate your comments on the children's pool and will consider how we can improve the lighting to enhance the overall experience. We hope the picturesque setting of Sierra Nevada and the proximity to the ski slopes provided you with some enjoyable moments during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Martina Piovesan, Voice of Customer Coordinator

美利亚索勒尼夫酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-01-01

Guest（Family） 2025-01-01

Guest（Traveling with friends） 2025-01-01

Guest（与好友旅游） 2025-01-01

Guest（独自旅游） 2025-01-01

Guest（情侣） 2025-01-01

Guest（Family） 2024-12-01

客户评价由实住客人提供的真实点评