Dear Mendiata,Thank you for your feedback regarding your recent stay. I appreciate your comments about our service and safety. I apologize for the inconvenience caused by the elevators and the condition of the bedding. Your observations are valuable as we strive for continual improvement.Best Regards,David KalaloGeneral Manager
Dear SiekNing,Thank you for your positive feedback regarding the cleanliness and spaciousness of our rooms. We appreciate your comments on breakfast and will take them into consideration as we strive to enhance our offerings.Best Regards,David KalaloGeneral Manager
Dear Guest,Thank you for sharing your wonderful experience at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed the spacious and modern Executive Room, as well as the comfortable bed and excellent city views. It is gratifying to know that our friendly staff contributed to a smooth check-in and overall pleasant stay.We are also pleased that you found our outdoor swimming pool and spa services to be clean and rejuvenating. Your recommendation for both business and leisure travelers is greatly appreciated. We look forward to welcoming you back for another delightful stay in the future.Best Regards,David KalaloGeneral Manager
Dear Shamin Nurehan,Thank you for your positive feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are pleased to hear that you found our hotel modern and suitable for business. We appreciate your comments about our staff, as we strive to provide attentive service to all our guests. Your observation regarding our location is noted, and we understand that traffic can be a factor during peak hours. We hope to welcome you back in the future to explore more of our facilities.Best Regards,David KalaloGeneral Manager
Dear Irfann H,Thank you for your kind words regarding your experiences at Novotel Samator Surabaya Timur. We are delighted to hear that you enjoyed our breakfast offerings, coffee, and the service provided by our staff. We look forward to welcoming you back during your next business trip.Best Regards,David KalaloGeneral Manager
Dear Valued Guest,Thank you for your positive feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you found our hotel to be clean and new. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best Regards,David KalaloGeneral Manager
Dear Mingzhentanyangmei,Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our service and facilities, as well as our convenient location. It is our pleasure to assist our guests, especially when they are in need. We look forward to welcoming you back on your next visit to Surabaya.Best Regards,David KalaloGeneral Manager
Dear M44852****,Thank you for your feedback regarding your recent stay at Novotel Samator Surabaya Timur. We are pleased to hear that you found your room satisfactory. However, we regret the inconvenience caused by the kettle's condition. Your concerns have been noted, and we appreciate your understanding in this matter.Best Regards,David KalaloGeneral Manager
Dear Mrs.Ariffah Adilah,Warmest Greeting from Novotel Samator Surabaya TimurThank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed the ambience, food, and the service provided by our staff. Your positive feedback motivates us to continue delivering exceptional experiences.Best regards,David KalaloGeneral Manager
