克鲁斯伯恩哈姆比奇斯酒店-住客评论

Guest（Other）2026-01-01
Room was clean and comfortable, breakfast great. Improvements need making to WiFi and to spa area. Also need more veggie options for dinner - a simple pasta / risotto wouldn't go amiss. The vegan burger was terrible - go for a beyond meat or something.
Guest（家庭旅游）2025-12-01
Nice location, ample parking, easy to find. Disappointing things were no wifi connectivity in the room no network signal either. The leisure facilities were not looked after as jacuzzi was out of order without a mention on website, steam room was not operational one day out of the two days stay. Not enough lights in the room. Double bed was bit too small. Both The reception guys were excellent very polite and helpful.
Guest（Couple）2025-11-01
Didnt use the bar. Very limited menu, scrambled eggs not cooked long enough. None disabled people parking in designated blue badge areas. Need someone to walk the carpark and issue fines to non blue badge holders.
Guest（Other）2025-11-01
The stay was wonderful, just needed to relax. Please advise customer of other fees which they will need to pay. So if using this platform you will need to pay for the sauna and swimming pool and steam room it is not included. Also advise customers they will need to pay a ￡50 holding fee, which you are told you get back.
Guest（Business traveler）2025-11-01
It was definitely a case of a series of unfortunate events. It was more the handling of the events by the staff, and in the end I gave up. I arrived and there was a smoke alarm beeping, I advised reception to be told another guest had also informed them. Maintenance however couldn’t find it, and went home not fixing it. It took the other guest to video said beeping and eventually we moved rooms at 9.30pm. Unfortunately for me, I found myself in a room where the shower periodically spat out water, I tried emptying the shower head to no avail and so the night was indeed sleepless. Add into that that I was over charged by ￡20 by the restaurant with staff with zero personality and had to receive a refund. I doubt I will stay at this overpriced hotel again. I stay at a lot of hotels, in 20 years I have rarely complained. The only member of staff who seemed to care and help was the food & beverage manager. Nice man.
Guest（Couple）2025-11-01
Room clean, spacious and staff helpful and courteous. Tried room service for breakfast, enjoyed eating with my wife celebrating her birthday.
Guest（Couple）2025-11-01
I would have scored this 3 star but 4 because of the great customer service. All of the staff were polite and helpful and really have had excellent training because they were always helpful, whether that was a drink from the bar even after the bar had closed or approving a late check in. The hotel is beautiful and clean. The jacuzzi was not working though which was a disappointment. The hot towel rail in the bathroom was also not switching on. Breakfast was lovely but could do with a few more veg options and a bigger range of pastries for a 4 star hotel. There are bikes to rent which are very easy to do and give the hotel that extra little touch. Rooms are cosy and nicely decorated. Overall was a lovely stay.
Guest（Business traveler）2025-11-01
Excellent stay, wonderful food night 1, not so brillant night 2, beautiful old building with modern rooms and suoer facilities, easy parking and very helpful staff.
Guest（与好友旅游）2024-12-01
Very good and nice place.
Guest（家庭旅游）2024-02-01
We had an absolutely wonderful stay at this hotel. We chose it as it seemed great value for money and it was a short drive from Windsor castle. We stayed in a superior family room. The bed was really comfy, the room was very well decorated and clean and felt very homey. We had dinner at the restaurant and it was very quiet and the waitress couldn’t have been more attentive. I have a soya and milk allergy and the chef was very accommodating to that - adapting the menu to suit. Best beef burger I have had in a long time! Absolutely suburb breakfast too - a help yourself English breakfast with a lovely selection of fruit, meats, cheeses, cereal, pastries etc. They even offered and did me my own poached eggs on toast because I couldn’t have the scrambled egg. My husband said he really enjoyed the leisure club facilities too. All the rooms such as the bar area, afternoon tea room, restaurant and breakfast room are lovely rooms that keep to the historic feeling to the house but also feel fresh and modern. All the staff, such as the receptionist too, couldn’t have done enough for us and were really friendly. I would say though to avoid going down Egypt lane to get there - the other direction to the hotel is main roads and much easier and less perilous!

克鲁斯伯恩哈姆比奇斯酒店

客户评价 由实住客人提供的真实点评

Guest（Other）2026-01-01

Guest（家庭旅游）2025-12-01

Guest（Couple）2025-11-01

Guest（Other）2025-11-01

Guest（Business traveler）2025-11-01

Guest（Couple）2025-11-01

Guest（Couple）2025-11-01

Guest（Business traveler）2025-11-01

Guest（与好友旅游）2024-12-01

Guest（家庭旅游）2024-02-01

客户评价由实住客人提供的真实点评