Dear Rolisha,Thank you so much for your wonderful review and perfect 10/10 rating! We’re delighted to hear that your experience with Ms. Jackie made such a positive impression. She truly embodies the warm and professional service we strive to deliver every day , I’ll be sure to share your kind words with her.We’re so glad you plan to return and recommend us to others that means the world to us! We look forward to welcoming you back soon for another great stay at Element Omaha Midtown Crossing.
Dear Asheley,Thank you for the 10/10 rating, we hope to see you again.
Dear Douglas,Thank you for taking the time to share your feedback. We're glad you enjoyed the breakfast. We apologize for the inconveniences you experienced during your stay.We understand that the garage access to the hotel was inconvenient, and we will review our signage and accessibility to see if improvements can be made. We also apologize for the lack of clear communication regarding the room temperature adjustments. We agree that the information about contacting the front desk should be posted in the rooms, and we will take immediate steps to address this. We regret that the street noise impacted your sleep, and we will explore options to mitigate this in the future.We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope you will consider staying with us again, and if you do, please don't hesitate to contact us directly so we can ensure a more comfortable stay.
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We're sorry to hear that your stay didn’t meet your expectations, and we sincerely apologize for the discomfort caused by the mattress and the bathroom door. Your comments about the couch and room updates are also noted, and we’ll be sure to address these areas with our maintenance team.Regarding the parking fee, we understand how unexpected fees can be frustrating. The 10 charge helps cover the costs of maintaining the parking lot and ensuring its availability to guests. We value your feedback and will continue to assess ways to improve our guest experience.We hope you’ll give us another chance to provide you with a more comfortable stay in the future.
Thank you for taking the time to share your feedback about your stay with us! We're delighted to hear that you enjoyed our clean accommodations, convenient midtown location, and the breakfast spread. It's always wonderful to know our guests appreciate the effort we put into creating a positive experience.We apologize for any inconvenience caused by the parking fee. We strive to ensure transparency and will review how we communicate this information to our guests prior to arrival. Your feedback is valuable and helps us improve.We’re so glad you had an overall positive stay, and we hope to welcome you back on your next visit to the area!
Thank you for taking the time to share your experience at our hotel. We appreciate your feedback, both positive and negative, as it helps us identify areas for improvement and ensure we provide the best possible experience for our guests.We're delighted to hear that you enjoyed the breakfast and the breakfast staff. We take pride in our culinary offerings and our team's commitment to excellent service.We apologize for the discomfort caused by the temperature in your room. We understand that this can be a significant issue, and we will investigate the cause and take steps to prevent it from happening again. We also apologize for the inconvenience of having to call the front desk to adjust the temperature. We will review our procedures and explore ways to make this process more convenient for our guests.Regarding the scuff marks, we apologize for any appearance issues in the room. We will inspect the room and address any necessary maintenance.We're also grateful for your feedback regarding the concierge and night desk staff. We will address the concerns raised with the concierge and ensure that all our team members provide exceptional service.We value your feedback and hope you will consider staying with us again in the future. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We apricate you taking the time to provide your feedback. Hope to see you again in the future. Safe travels!
