惠东金海湾嘉华度假酒店-住客评论

Guest（Family） 2025-12-01
A spacious, elegant hotel with wonderful hot springs. The hotel has several restaurants, so you can dine without leaving the premises. The grounds are very pleasant. I especially want to note the responsiveness of the staff. Employees promptly provide information about the schedule of events at the hotel and help with any current issues. We were running late for our train and couldn't get a taxi. The staff took the initiative and helped us arrange a car. Thank you to Amy for her organization, friendliness, and responsiveness! Thanks to her and her colleague, we made it to our train without rushing. We will be back! We remember our stay with joy!
酒店回复：
尊敬的贵宾：您好！感谢您的入住！巴金説“美好而又温暖的东西在记忆深处”，记忆是温暖，温暖是记忆，沧海桑田，记忆中的温暖，永恒不变。希望金海湾嘉华度假酒店会是您记忆里永远的暖！欢迎常回来！祝：安好！金海湾嘉华度假酒店-宾客服务经理
Guest（Family） 2025-12-01
Hotel is pet friendly. Best hotel in GZ within 2hrs drive from Shenzhen. Only hotel with a beach, infinity pool and Hotspring. Well worth. Stayed 2 nights, and had two rooms for 4 people in December. Yuki was a great help and we were upgraded to ocean view rooms. Hotel also has petting zoo. Hotel has around 30 hotspring pools but only 15 were open due to low season in December 2025. Breakfast selection was great.
酒店回复：
尊敬的贵宾: 您好！非常感谢您入住酒店并给予高度的评价，酒店每一个板块都在不断努力，要求更加精细、及时的服务每一位到店宾客，很高兴看到您对我们工作的认可，我们怀揣着您的这份信任，将不断进取时刻准备着给每一位宾客带来优质的服务，期待您的再次光临！金海湾嘉华度假酒店-宾客服务经理
Guest（家庭旅游） 2025-12-01
全部五分。第二次来，上次来还是好多年前，这次感觉更好了，沙滩很方便，也乾净，温泉池子也多，健身房维护的也不错，够基本需求，有一对一管家小罗（小箩筐），有求必应。套餐里面摘草莓活动也很实在，草莓很大很甜。下次还会再来
酒店回复：
尊敬的贵宾：您好，感谢您的点评！酒店提倡“用心服务”，我们正在用心发现可以给您提供服务的机会，给您提供更满意、更舒适的休息环境！您的满意就是我们的追求！期待您的再次光临。金海湾嘉华度假酒店-宾客服务经理
Guest（家庭旅游） 2025-12-01
酒店服务很好、设施不错、食物也很好。我们都很喜欢。套房赠送很多活动：下午茶、萌宠、温泉等等，还有2小时的儿童托管，不过我们没有用到了。惊喜！下午茶原来是自助的，很棒！温泉很好，很舒服。温泉有提供红枣茶很贴心，工作人员也很好，很尽责地端茶给我们、又会摆放整齐大家在池边的拖鞋。温泉早上也开放很好（后来我们换了另外一间酒店，早上就不开放）。早餐也不错，很多选择。喂动物我们最喜欢那两只白色小鸟/鹦鹉??因为可以爬到我们手指和背上。酒店还挂了一袋水果和奶在房间门口给孩子。走的时候也送了很可爱的毛公仔。我们度过了开心的两日一夜。特别点名小陈，加了微信，有问必答，特别helpful。唯一美中不足的是，位置比较偏僻，比较难打车。特别系跨年这几日，因为多人好塞车，走的时候打唔到车，好在门口的职员帮我们找到司机。希望下次来有更好的配套，帮助客人更容易离开。夏天一定再来，期待可以玩漂浮和沙滩！
酒店回复：
酒店服务很好、设施不错、食物也很好。我们都很喜欢。套房赠送很多活动：下午茶、萌宠、温泉等等，还有2小时的小童托管，不过我们没有用到了。惊喜！下午茶原来是自助的，很棒！温泉很好，很舒服。温泉有提供红枣茶很贴心，工作人员也很好，很尽责地端茶给我们、又会摆放整齐大家在池边的拖鞋。温泉早上也开放很好（后来我们换了另外一间酒店，早上就不开放）。早餐也不错，很多选择。喂动物我们最喜欢那两只白色小鸟/鹦鹉??因为可以爬到我们手指和背上。酒店还挂了一袋水果和奶在房间门口给孩子。走的时候也送了很可爱的毛公仔。我们度过了开心的两日一夜。特别点名小陈，加了微信，有问必答，特别helpful。唯一美中不足的是，位置比较偏僻，比较难打车。特别系跨年这几日，因为多人好塞车，走的时候打唔到车，好在门口的职员帮我们找到司机。希望下次来有更好的配套，帮助客人更容易离开。夏天一定再来，期待可以玩漂浮和沙滩！
Guest（Family） 2025-11-01
We had a nice weekend stay at resort. Upon reception, I upgraded the room to sea view room and got a nice family suite with a perfect view. The staff was super helpful, despite having language barrier. Rooms were spacious and clean. Property has plenty of pools including hot spring water and is good place to spend some quality time. Definitely recommended ??
酒店回复：
尊敬的贵宾：您好！感谢您对我们的全五分评价，我们会带着您的鼓励和支持继续努力，相信我们一定会做的更好！感谢一直的支持！祝顺安！金海湾嘉华度假酒店-宾客服务经理
Guest（Couple） 2025-10-01
Molly checking service quality was a good touch! Excellent stay.
酒店回复：
尊敬的贵宾：感谢您入住酒店并分享，很高兴酒店的每一个环节都得到您的认可，通过您细致入微的描述，可以感受到这次旅程给您带来的幸福感，这是我们服务者一直追求的，这也将成为我们继续努力、不断进取的动力，期待下次为您服务！金海湾嘉华度假酒店-宾客服务经理
Guest（Traveling with friends） 2025-10-01
Although the staff were friendly & helpful. Rooms were very spacious, clean and modern & service was excellent. Hotel and resort itself were great, a private beach, variety of hot springs and pools, even a kids water park. I wouldn’t recommend this hotel for a relaxing vacation as children made it a disruptive environment, especially in the hot spring area. No rules were followed by other guests making it difficult to enjoy relaxing. Hot springs are treated as splash pools for children & it was difficult to relax peacefully. Guests with children should be encouraged to be less disruptive in public areas.
酒店回复：
尊敬的贵宾：您好！有时幸福只是一种感觉，只要用心感受，它时刻萦绕在我们身边，记忆中的很多东西，因为幸福的感觉，时间再久，心境依然不变。享受生活，分享喜悦，感谢您对我们的喜爱，因为有您，我们是幸福的！一直以来的支持，感谢您对我们的关爱！金海湾嘉华度假酒店-宾客服务经理
Guest（Couple） 2025-07-01
# Perfect Family Escape at Regal Palace Resort – Fun & Scenic! We had an amazing stay at Regal Palace Resort! This luxurious yet family-friendly property exceeded our expectations in every way. The resort’s creative childcare programs and daily scheduled events (treasure hunts, pool games) kept our children happily busy. The staff’s genuine warmth made our little ones feel special. Our balcony overlooked the turquoise ocean—perfect for sunrise coffees and evening stargazing. The private beach was clean, quiet, and ideal for building sandcastles or snorkeling. pacious rooms with blackout curtains (a parent’s dream!), kid-sized bathrobes, and a lagoon-style pool with a shallow zone for toddlers. he breakfast buffet offered fresh local fruits and made-to-order omelets. For dinner, the beachfront grill served melt-in-your-mouth seafood while accommodating dietary requests. Special shout-out to Mr.Lin for arranging surprise birthday decorations in our room—such a sweet touch!
酒店回复：
尊敬的贵宾：您好！感谢您送的 5 分好评！美丽的时光，金海湾嘉华度假酒店与您不期而遇，感谢这份缘分，我们会倍加珍惜，期盼与您的下次相见！祝：安好！金海湾嘉华度假酒店-宾客服务经理
Guest（Family） 2025-06-01
#Amazing Family Getaway at the Regal Palace Resort! Thanks to my friend Lin to made our stay at this hotel absolutely perfect for our family vacation! The kids loved the shallow, warm pools, while we enjoyed the relaxing mineral-rich hot springs with stunning ocean views. The staff went above and beyond to make us feel welcome, offering kid-friendly amenities and thoughtful touches like beach toys and floaties.The rooms were spacious, clean, and beautifully designed with a cozy yet luxurious vibe. Waking up to the sound of waves and soaking in our private outdoor tub was pure bliss. The on-site restaurant served delicious, fresh meals with plenty of options for both adults and little ones.What really stood out was the hotel's attention to detail—child-safe pools, fun activities like seashell hunting, and even a mini dining area for kids! We left feeling rejuvenated and already planning our next trip. Highly recommend for families looking for relaxation and fun by the sea!
酒店回复：
Dear Valued Guest,Thank you for choosing Regal Palace Resort for your family getaway and for taking the time to share your wonderful experience! We’re absolutely thrilled to hear how much you and your family enjoyed every detail—from the warm pools and mineral hot springs to the thoughtful amenities and kid-friendly activities. It warms our hearts to know that our team’s efforts made your stay memorable, and we’ll be sure to share your kind words with them (and especially with Lin!).We take great pride in crafting moments of relaxation and joy for families like yours, and your praise for our rooms, dining, and attention to detail truly motivates us. Nothing makes us happier than hearing you’re already planning a return visit!Until next time, we wish you endless sunny days by the sea. Thank you for recommending us—we can’t wait to welcome you back for another rejuvenating escape!Warm regards!
会员6037（带小孩） 2022-05-03
餐厅相当一般，千万别去吃西餐，扒的肉质相当一般。早餐品种少人太多。满分给沙滩、泳池和儿童设施。房间挺不错，风景很不错和三亚的天域还是有点差距
酒店回复：
尊敬的贵宾，您好！非常感谢您入住惠州金海湾嘉华度假酒店并分享您的入住体验。很抱歉本次入住未能让您体验到我们“嘉”人般的服务；关于您提到酒店餐厅一般问题，酒店内部设有中餐厅及西餐厅，可以为您烹制各种口味的菜式，营养健康，瓜果蔬菜力求新鲜；另外早餐营养健康，非常注重搭配，现已做出改善推出多个新品种，如龟苓膏、客家豆腐、洛神滋补花茶等。如果出品中缺少您钟爱的食品，请通知厨师，我们非常乐意提供个性化烹制；感谢您对我们的点评，希望您能继续关注我们能给我们提出宝贵的建议，让我们有机会改善并为您提供亲切周到的嘉华入住体验，营造家外之家的温馨感觉，祝您生活愉快！金海湾嘉华度假酒店-宾客服务经理

惠东金海湾嘉华度假酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-12-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Family） 2025-11-01

Guest（Couple） 2025-10-01

Guest（Traveling with friends） 2025-10-01

Guest（Couple） 2025-07-01

Guest（Family） 2025-06-01

会员6037（带小孩） 2022-05-03

客户评价由实住客人提供的真实点评